Customer Service
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With a diverse background in Customer Service and a passion for providing exceptional support, I am thrilled to explore new opportunities and contribute my skills to a dynamic team.
Having worked as a receptionist at Pousada Flats Tartaruga in Buzios, Brazil, I honed my abilities in warmly greeting and assisting guests. My responsibilities included handling check-ins and check-outs, managing phone calls and reservations, and providing valuable tourist information to enhance their stay.
During my time as a Customer Service Agent at Financiera El Corte Inglés E.F.C., S.A. in Madrid, Spain, I managed a high volume of calls in a fast-paced environment, ensuring prompt and effective assistance to customers. My experience in managing client relationships and updating databases equipped me with strong organizational skills and attention to detail.
Working with La Línea Online SL, a last-mile delivery company, allowed me to address customer issues in both Spanish and English, further enhancing my language proficiency and adaptability in a diverse setting. Additionally, my role as a Mental Health Support Worker at Elysium Healthcare LTD in the UK enabled me to provide empathetic care and support to individuals facing challenging circumstances.
As a Co-Founder of 3 Little Pigs, a digital marketing company, I actively contributed to business development, client communication, and negotiations, showcasing my versatile skillset.
Furthermore, my experience as a Customer Service representative at InternetShop SL involved managing customer inquiries and generating invoices, enhancing my customer-centric approach and administrative abilities.
In addition to my professional experiences, my personal journey as a traveler has played a significant role in shaping my skills. Having explored more than 45 countries and lived in 4 different countries, I have become an expert in handling unexpected situations and developing the necessary interpersonal skills to resolve them effectively.
In the past 2.5 years, I have also been actively pursuing a parallel career as a Forex Day Trader. This experience has strengthened my discipline, time management, and commitment to remote work. It has allowed me to become highly autonomous and excel in a fast-paced and ever-changing environment.
The skills I have developed as a Forex Day Trader, such as quick decision-making and problem-solving, perfectly complement my customer service expertise, making me a well-rounded and adaptable professional.
I am genuinely excited about the opportunity to find a new and rewarding role in Customer Service. With a strong commitment to delivering excellent customer experiences, combined with my adaptability, problem-solving skills, and eagerness to learn, I am confident in my ability to excel in a Customer Service role and positively contribute to any team.
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