Marta Baena

Passionate and results-driven professional with specialisation in Digital Marketing from Les Roches. With extensive experience in managing high-profile clients and building lasting relationships, I thrive in roles that require impeccable service and communication. My background in luxury hospitality and marketing, enables me to deliver exceptional client experiences while driving business growth.

I am eager to bring my expertise in client relations and strategic thinking to a dynamic organisation focused on high-end customer engagement.

Senior Client Experience Manager & Rental Manager | Le Collectionist, Marbella, Spain

Feb 2024 – Present In this role, I manage high-profile clients, ensuring a premium experience for UHNW clients. I also oversee property rentals, building and maintaining strong relationships with property owners, and ensuring seamless operations across all rental processes.

Key Accounts & Events Manager | Marbella Mountain Resorts, Marbella, Spain

Sep 2023 – Feb 2024

I managed key accounts and organized high-level events, delivering exceptional service and creating memorable experiences for clients.

Tailor & Events Manager Assistant Trainee | Le Collectionist, Barcelona, Spain

Mar 2023 – Sep 2023

Assisted in managing the tailoring and events department, providing personalized services to clients and supporting the execution of various events, helping to refine my organizational and customer service skills.

Reservations & Events | Aguas de Ibiza Grand Luxe Hotel, Ibiza, Spain

Jul 2022 – Sep 2022

Handled reservations and events coordination, ensuring the smooth operation of high-end guest services, and contributing to a luxury hospitality experience.

Restaurant Assistant, Reservations, Hostess | Cristallo A Luxury Collection Resort & Spa, Cortina d’Ampezzo, Italy

Dec 2021 – Feb 2022

Provided exceptional service in multiple guest-facing roles, enhancing my ability to multitask and communicate effectively with clients in a luxury setting. Recognized as the best employee of the season for my outstanding performance.

Cross Training F&B, Rooms Division | Sikelia Luxury Retreat, Pantelleria, Italy

Jun 2021 – Nov 2021

Gained comprehensive experience in both food and beverage operations as well as rooms division, strengthening my understanding of luxury hospitality from various angles.

Events Trainee | Sandals Halcyon Beach Resort, Castries, Saint Lucia

Feb 2020 – Apr 2020

Assisted the Events Manager in creating memorable experiences for clients in the Caribbean, further honing my skills in event coordination and client management.

BBA1 – Practical Classes | Les Roches Marbella

Sept 2019 – Feb 2020

Completed practical courses in various hospitality disciplines, including banqueting, a la carte, buffet, front office operations, and guest relations, giving me a solid foundation in hospitality and hotel operations.

Public Information Hostess for Events | Tauroemoción Business, Málaga, Spain

Jun 2019 – Oct 2020

Provided support at events, offering information and ensuring guests had a smooth and enjoyable experience.

Bachelor in Global Hospitality Management | Les Roches Marbella

Sept 2019 – Feb 2023

During my time at Les Roches Marbella, I pursued a comprehensive education in global hospitality management, developing a deep understanding of the various facets of the luxury industry.