Marwen Ben Fdilen

Dynamic and results-oriented professional with over three years of experience at Bolt, excelling in roles that focus on rides and safety. Currently, as a Senior Market Expert, I leverage Looker, Zendesk, and advanced KPI dashboards to conduct quality assessments, optimize operations, and enhance safety protocols.

Senior Market Expert at Bolt (2023-01 –-2025 - 01)

I specialize in conducting customer support quality assessments, performing data analytics, and developing KPI dashboards and reports to optimize operations and enhance cs-safety protocols.

• Conducting customer support quality assessments
• Performing data analytics
• Developing KPI dashboards and reports
• Optimizing operations
• Enhancing cs-safety protocols

CS Specialist at Bolt - RH/Food (2021-01 – 2023-12)

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Maintained customer satisfaction
• Developed forward-thinking strategies
• Addressed customer needs
• Resolved customer concerns

Community Manager at Boukrourine International Festival (2019-01 – 2021-12)

• Creative Content Production
• Google Advertisement
• Social Media Management

Project Manager at Tunixions Foundation (2018-01 – 2020-12)

Oversaw full teams of writers, photographers, and designers. Identified plans and resources required to meet project goals and objectives.

• Oversaw full teams of writers, photographers, and designers
• Identified plans and resources required to meet project goals and objectives

Euro-Mediterranean Research Masters in Neuroscience and Biotechnology – Bordeaux University & Tunis El Manar University (2021-01 – 2023-12)

Bachelor of Science in Life Sciences Major in Molecular & Cellular Biology – University of Manouba - Higher Institute of Biotechnology (2018-01 – 2021-12)