Morgan Chemonges

I have been working in the IT industry for 8+ years now. Currently a freelancing System Administrator at Octogel. Recently, I was an application product specialist engineer at Huawei Kenya supporting Mpesa services, Mpesa Infrastructure and other financial systems.

I have gained invaluable experience with both outside company clients and in-company clients working in the applications and Network operations center teams. My prowess in problem solving, critical thinking and IT support have grown in leaps and I am confident to say I can tackle complex problems thrown at me in various fields.

System Adminstrator at Octogle (2026-07 – Present)

• System maintenance duties includes installing, configuring, and updating hardware, operating systems (Windows, Linux, and macOS), and applications.
• User management duties such as establishing up and maintaining user accounts, permissions, access restrictions, and active directory configurations
• Security and Backups: Set up firewalls, install security updates, use antivirus software, and keep disaster recovery and data backup procedures up to date.
• Troubleshooting: Identify and fix network, software, and hardware problems while offering tier-three assistance when required.
• Automation & Documentation: Create scripts using Python, PowerShell, and Bash to keep track of system logs and automate repetitive operations.

Product Specialist Engineer at Huawei Kenya (2022-01 – 2026-05)

• System Administration, Server & Network Infrastructure and Data Center Operations.
• Managed rack-mounted servers, network devices, and on-site hardware deployments.
• Performed incident response and root-cause analysis for infrastructure outages.
• Deployment of high availability and clustering of systems and servers for a fulltime service availability ensuring no downtime
• Maintaining API systems interfacing Mpesa and other financial systems that need to interact with Mpesa system e.g. International money transfers, mobile application systems that interact with Mpesa via web.
• Manage and maintain Linux servers that provide financial services ensuring no downtime or service interruption.
• Maintain troubleshooting and managing middleware e.g. RabbitMq used for message management between services.
• Interacting and maintaining with web systems that interface with Mpesa for financial transactions capability ensuring fulltime service availability.
• Providing software application support in different operating systems Windows, Linux, and MacOS.
• Linux/Windows server administration.
• Install and configure new IT equipment – Servers, Datacom engines, Firewalls, IPS, Anti-DDOS.
• Experience with analyzing application logs, network packets and root cause analysis of crashed applications and devices.
• Service, system and infrastructure monitoring using monitoring systems like DigitalView and Zabbix and Grafana.
• Provide 1st/2nd level IT Support to the employees of the organization.
• Ensure timely installation, configuration and maintenance of IT hardware, software and network equipment, while maintaining proper documentations on all configurations, design, faults/incidents and responses.
• Troubleshoot hardware and software system errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues.
• Migrating data between different servers using scripts for quick and error free processes.
• Ensuring effective front-end and back-end functionality of applications.
• Travel to remote locations for systems, equipment and staff support.
• Keeping a record of configuration changes and scheduling application updates.
• Implement system changes through automation, process changes, management solutions and training.
• Prepare various documentation including project reports, process and user manuals, presentations, strategic and technical plans and other related information on assigned application analyses.
• Monitors and reports on defects to the design and development team.

IT/Application Support Engineer at ABSA KENYA (2020-01 – 2021-12)

• Providing software application support in different operating systems such as Windows, Solaris, Linux, and MacOS under the supervision of the Senior Engineer.
• Providing applications support to users on banking applications using different databases such as Oracle, SQL, and Microsoft SQL server.
• Install and configure new IT equipment – Servers, PCs, Laptops, Smart phones, Tablets, Projectors, biometrics.
• Providing Desktop virtualization solutions (Citrix & Quick Assist) and troubleshooting in-case of any issues experienced by users.
• Providing applications support to users on banking applications using different databases such as Oracle and GaussDB.
• Provide 1st/2nd level IT Support to the employees of the organization.
• Ensure timely installation, configuration and maintenance of ICT hardware, software and network equipment, while maintaining proper documentations on all configurations, design, faults/incidents and responses.
• Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues.
• Migrating data between different servers using prepared scripts for quick and error free processes.
• Ensuring implementation of the company’s configuration policies, upgrading and updating of the applications.
• Resolve first-line incidents logged by helpdesk assigned to the application support team.
• Ensuring effective front-end and back-end functionality of applications.
• Consulting with the software development team, internal users, and clients to improve application performance.
• Travel to remote locations for systems, equipment and staff support.
• Establishing the root causes of application errors, and escalating serious concerns to the Senior Engineer.
• Keeping a record of configuration changes and scheduling application updates.
• When needed, cover the responsibilities of the other IT Specialists and executes other IT tasks as assigned by the Supervisor or IT Management.
• Documenting processes and monitoring application performance metrics.

DATA ANALYST at CloudFactory Kenya (2018-08 – 2019-03)

• Collecting and interpreting data from different sports sources.
• Troubleshooting the reporting area for details and reports.
• Managed corrupted data.
• Working alongside teams within the organization or the management team to come up with a joint result for clients.
• Defining new data collection and analysis processes.
• Provide the quality assurance of imported data, working with quality assurance analysts if necessary.
• Developing quality assurance procedures.
• preparing reports based on analysis and presentation to management
• Facilitate root cause analysis of system issues.
• Clearly and regularly communicate with management and technical support colleagues.
• Analyze user requirements and convert requirements to design documents.

INTERN at IPSOS LIMITED (2018-03 – 2018-06)

• Writing and implementing efficient code for commercial software packages.
• Deploying software tools, processes and metrics.
• Maintaining and upgrading existing systems.
• Determining operational practicality.
• Answering calls regarding the computer network or communication systems.
• Identifying areas for modification in existing programs and subsequently developing these modifications.
• Installation, operation, and maintenance of computer systems.
• CCTV camera installation and configuration.
• Configuring hardware and software.
• Setting up peripherals such as printers or routers.
• Repairing equipment and providing daily support for computer network users.

Intern at Kisumu International Airport (2015-05 – 2015-07)

• Supporting the IT team in maintaining hardware, software, and other systems.
• Troubleshooting issues and provide technical support.
• Basic software programming and support.
• Basic CCTV installation and configuration
• Assisting with troubleshooting computer hardware and software
• Assisting with cloning and Software installations and configurations
• Setting up computer workstations
• Setting up teleconference & video conference meetings
• Requesting desk phone service activations and mobile phones configurations
• Ad hoc end-user support via email, IM, phone or in-person
• Ensuring requests are properly opened, resolved in a timely manner, documented and closed in the ticketing system.

CKA (2026)

Huawei HCIA Datacom (2026)

Oracle database application systems (2022 – 2023)

CCNA – Strathmore University (2018 – 2019)

Bachelor’s degree in Computer Science – Kabarak University (2013 – 2017)

K.C.S.E. – Nakuru High School (2006 – 2009)

– Sendera S.A. primary School (1998 – 2005)