Mounir Berdjane

Dynamic and results-driven operations leader with 15+ years of experience at

Amazon, specializing in last mile logistics, executive relations, and customer experience. Proven track record managing 50–60 critical incidents per month,

leading teams of 20–25 associates, and delivering measurable results: +10%

CSAT, -20% AHT, and -30% error rate through AC3 implementation. Currently seeking new challenges in logistics and supply chain, while completing a

Master's degree at Unie University, Madrid

Amazon, ONCF

Master's Degree — Logistics & Supply ChainManagement

European Bachelor — Management & Administration of SMEs | 2025

DEUG in Physics — Mohammed V University | 2005

High School Diploma in Experimental Sciences | 2002