Olga Soler

I identify myself as a friendly, outgoing and adaptable person. Because of my previous vast experience across different roles, I’ve grown to be a very accomplished communicator. Being fluent in both English and Spanish (incl Catalan) has proved to be tremendously beneficial in my customer service skills in many situations especially being Administrative and Receptionist.

With experience I’ve faced and accomplished many challenges. I’m a very driven and hardworking individual who takes pride in their work with a great sense of initiative and multitasking ability.I enjoy challenges and take pride in my work .

Palladium Hotel Group,Ibiza

Receptionist/Administrative

PROFESSIONAL EXPERIENCE

August 2019- October 2020

• Taking and processing reservations face-to-face , by telephone and through the electronic booking system, as well as undertaking the check in/out of guests, and general administrative duties

Hotel Las Mimosas boutique Spa

• Logging and processing reservations faee-to-face , by telephone and through the electronic booking system.Coordinating and managing room service , garnering and maintenance staff.

February 2019-current

Funcat Triana, Malaga, Ibiza Receptionist/Assistant

• Advice and costumer service.
• Receptionist tasks.
• Marketing and selling promotions coordinator with the management department.

Nobu Hotel Ibiza bay , Ibiza Hostess/ Receptionist

• Provided superior guest service and friendliness,
• Stay up to date with the restaurant’s scheduled events

Wiseguides, Manchester

Public Relations and Events Coordinator

April 2018-January 2019

April 2017-November 2018

January-May 2017

• Exhibit persuasion and negotiation skills to handle sales operations of the organisation, such as planning and execution of different kind of events.
• Recruitment of highly professional staff for a broad range of events and supervision that the staff is executing tasks according to the company standards while providing an outstanding customer service.
• Demonstrated strong leadership skills motivating the team to meet organizational goal.

Gaucho Grill , Manchester January 2015-January 2017 Receptionist / Hostess

• Acknowledged as an official trainer to train and supervise new staff in executing tasks with efficiency.
• Awarded E of M in September and December 2016 in recognition of my ability to upsell and increase income for the business.
• Rendered exceptional customer services by performing with an active team of central Manchester restaurant.
• Certified with Gaucho ́s “Certificate of Excellence” achieving outstanding knowledge of the brand ́s - wine portfolio as well as hygiene, health and safety.
• Ensuring and providing flawless, upscale, professional and high class guest service experiences.
• Analysing customer feedback and providing strategic directions to continuously improve overall rating.

Yebane Espanola S.A., Valencia

Sales and Events Account Manager June 1996-December 2014

• Organisation, coordination and representation of the brand in the regional home textile trade-fairs in order to increase awareness of the brand.
• Development and management of the company ́s database in order to analyse the customer portfolio aiming to increment it and search for potential customers.
• Management of the billing department for national accounts.

2018: Certification WSET Level 2 Award in wines and spirits, WSET school of London .

Customer Service

2012: Time Management and Better Work Practises, Chamber of Commerce of Valencia 2008: Commercial and Business English Certificate, Economy Counselling Office of Valencia

2006: Advanced Viticulture and Oenology Certificate, Economy Counselling Office of Valencia 1996: Secretary for International Management Diploma, Valencia Business School

Diploma modules achieved: English for Business, International Protocol, Organizational Communications, Conceptual Marketing, Advanced Computing and Labor Law.

1995: Business Management and Public Relations Diploma, Valencia Business School

Diploma modules achieved: International Brand Strategy, Communications and Public Relations, Corporative Marketing, Research Methods, Investigating Business Practice, International Management, International Commerce

1995: Business Management and Public Relations Diploma, Valencia Business School

Diploma modules achieved: International Brand Strategy, Communications and Public Relations, Corporative

Marketing, Research Methods, Investigating Business Practice