Fani9 Ru

Professional and customer-focused with long years of experience in customer service, in different work environments. Skilled in dealing with clients, handling well busy days, solving customer issues, and working efficiently in any situation. Approachable and reliable with the ability to provide excellent service while maintaining high standards for the company.

Customer Service (Receptionist) at Teleperformance (2025-07 – 2026-04)

• Assisted customers with bookings and service requests.
• Managed customer complaints professionally and efficiently.
• Maintained high standards of customer satisfaction.
• Worked in busy environments while meeting deadlines.
• Coordinated schedules and daily service operations.
• Handled different situation providing inbound calls and outbound calls.

Admi Manger at Steer (2023-03 – 2025-06)

Dealing with clients in all aspect of the services reporting update and ensuring to them on having the best services experience.

• Worked closed with the most famous insurances in England like as (Direct line, Admiral, Allianz, Aviva)
• Making booking for customer service needs, manage complaints and schedules.
• Dealing with complaints on finding solution for the customer's needs

Receptionist at Imperial Hotel (2019-09 – 2022-02)

• Welcomed guests and provided professional front desk and reception services.
• Managed phone calls, emails, bookings, and customer inquiries efficiently.
• Organized appointments, schedules, and daily reception operations.
• Assisted guests with requests and ensured excellent customer satisfaction.
• Maintained friendly and positive relationships with guests all the time.

Waiter at Jamie's Italian (2018-05 – 2019-08)

• Provided friendly and professional table service to customers in a busy environment.
• Took customer orders accurately and ensured fast, efficient service.
• Resolved customer requests promptly to maintain customer satisfaction.
• Assisted in setting up tables and preparing the restaurant for daily service.

Travel Consultant at Coaches Excetera (2013-10 – 2018-04)

• Assisted customers with bookings and travel arrangements.
• Built strong customer relationships through excellent service.
• Handled last-minute changes and customer requests efficiently.
• Managed customer inquiries via phone, email, and face-to-face communication.
• Maintained accurate booking records and processed payments professionally

BSc in Business Management

Diploma in Travel and Tourism

Diploma in International Diploma in Transport Manager (Passengers & Goods)

Certificate in First Aid

License in ECDL – Computer License