Patricia Heitmann Schumann

Detail-oriented and highly organised administrative professional with 30+ years of experience supporting executives and managing complex operational workflows across legal, tourism, and real estate environments.

Native

German speaker with fluent English, adept at coordinating recurring billing processes, maintaining quality standards, and delivering reliable service to internal and external stakeholders. Quick to learn new tools and systems, with a proven track record in multi-tasking, confidentiality, and cross-cultural communication.

Executive / Legal Administrative Assistant at Dr. Frühbeck Abogados (2025-12 – Present)

• Direct support to senior management: agenda coordination, prioritisation and professional communications.
• Handling and control of confidential legal documentation and sensitive client information.
• Coordination of administrative processes, task follow-up and case file management.
• Professional liaison with clients, ensuring discretion and accuracy at every touchpoint.

Independent Administrative & Real Estate Manager at Qwerty Pro Canarias SLU (2020-09 – 2025-07)

• Full management of business operations: client relations, billing, collections and contract documentation.
• Organisation and quality control of contractual and administrative records.
• Coordinated processes between buyers, sellers and third-party providers ensuring smooth execution.

Commercial Director / Deputy to Management at Breñas Garden & Los Molinos – Afaro Canarias S.L. (2017-01 – 2020-08)

• Supported management in operational, commercial and administrative decision-making.
• Supervised invoicing, revenue tracking and collections follow-up.
• Optimised internal workflows and coordinated team operations in a high-activity environment.

Deputy to Director at CEE Global Iniciativas Sociales (2016-06 – 2017-03)

• Direct support to management for internal coordination and document management.
• Project follow-up and administrative task oversight.

Operations Manager (project) at Hoteles López (2014-03 – 2014-06)

• Operational organisation and improvement of internal procedures.

Regional Manager – Canary Islands at Onipse Canarias S.L. – The Eat Out Group (2005-11 – 2012-01)

• Co-created and coordinated the franchise network "Abbsid Döner Kebab" (now ADK) across the Canary Islands.
• Managed operations, purchasing, KPI tracking, client support and incident resolution.

Deputy Director / Commercial Director at Seaside Hotels S.A. (1995 – 2003-02)

• Led a commercial team of 6–8 people and negotiated international tourism contracts for 4 luxury hotels.
• Coordinated the reopening of Hotel Palm Beach Maspalomas and Grand Hotel Residencia.
• Organised commercial campaigns, events and attended international tourism trade fairs.

Head of Reservations at Seaside Hotels S.A. (1990 – 1995)

• Client service (telephone and in-person), group and event budget preparation.
• Entry and management of private and agency bookings across multiple hotel properties.

Vocational Training in Business Administration – Hannover, Germany