Reni̇n Namer

Senior insurance operations and reinsurance professional with 15+ years of experience in international insurance companies including Chubb, Liberty Specialty Markets and Vienna Insurance Group. Expertise in reinsurance operations, underwriting support, process optimization, and team leadership. Proven ability to manage complex operations, improve processes and deliver high-quality service within SLA and KPI frameworks across European markets.

Managed

Customer service and gave assistance to auditing department, financial controlling in Chubb for 12 years including internship in Deloitte & Touche in Turkey.

Senior Reinsurance Specialist - Ray Sigorta – Vienna Insurance Group (VIG) - Istanbul

(2025-05)

• Manage treaty reinsurance slips, terms and conditions
• Support treaty renewal processes with reinsurance management
• Prepare treaty statistics, catastrophe accumulations and modelling data
• Manage facultative reinsurance and coinsurance operations
• Coordinate fronting business arrangements with reinsurers, brokers and partrners
• Handle claims correspondence for facultative and fronting business
• Provide reporting and reconciliation support to accounting teams

Senior Operations Specialist – Europe - Liberty Specialty Markets - Barcelona

(2024-12 - 2025-05)

• Managed operational processes for European underwriting operations
• Acted as SME for underwriting processes including MNP operations
• Led monthly renewal processes across European markets
• Performed quality checks, audits and exception handling
• Improved internal process efficiency and standardization
• Delivered reporting on SLA, KPI and operational performance
• Participated in operational transformation and transition projects

Operations Team Leader & Underwriting Assistant - CHUBB European Group SE

(2023-01 - 2024-12)

• Manage workforce allocation at daily-weekly-monthly periods of A&H and P&C Ops team who directly report to me
• Complete month end reconciliations for A&H and P&C Operations
• Provide regular coaching, feedback and conduct mid & year-end performance discussions with direct reports
• Support direct reports in addressing strengths and development needs with appropriate advice and support of L&D Consultant/HR Manager and Operations Manager
• Motivate the team to achieve organizational goals
• Develop and implement a timeline to achieve targets
• Give trainings to team members in case of any need
• Follow CCQ items and complete them within SLA
• Follow Peer Review process to be completed within SLA for submissions and bookings via Metrics System
• Give assistance to broker needs and complete requests from brokers within SLA
• Lead, innovate and optimise the CS Service & Process design strategy and process with a collaborative approach

Accident & Health Operations Supervisor - CHUBB European Group SE

(2016-05 - 2023-01)

• Manage workforce allocation at daily-weekly-monthly periods of Ops team who directly report to me
• Give support to Direct Marketing, Classic Business and Travel
• Give support to brokers to improve their sales by providing accurate sales reports and finding gaps in the system
• Support S6 and Sales System related technical setup at DM and Travel projects
• Test all system setup and changes in S6 and CRS UAT environment and give sign off to move to prod
• Give support to Customer Service in case of questions and train them with required procedures
• Give support to team members to complete bookings in Workview and Vizyoneks
• Manage handling reconciliations, reports, callbacks and complaints accurately in timely manner
• Implement changes following the setup of the Operations supervisor role including process for technical leadership and problem escalation
• Obtain required skills to become the technical expert on System6, Vizyoneks, CRS
• Provide regular coaching, feedback and conduct mid & year-end performance discussions with direct reports
• Support direct reports in addressing strengths and development needs with advice and support of L&D Consultant/HR Manager and A&H Manager
• Gave support to A&H underwriter as an Underwriter assistant for 2 years

Accident & Health Operations Administrator - CHUBB European Group Ltd

(2013-05 - 2016)

• Perform operational processes as documented for the Turkish Operation or as directed by the Operations Manager
• Support the administration of systems including System 6, Genius, Prima, Apollo, Cognos, and TPA Systems
• Supervise the day to day outsourcing arrangements for A&H customer services including fulfilment printing, policy servicing
• Ensure that Service Levels are met and future requirements are accommodated in good time for all A&H LOB
• Provision of key operational data to the Turkish and Regional management team
• Liaise with Glasgow Operations team on billings, bookings and collections
• Ensure data is provided to Crawley to allow them to perform their functions
• Support the Customer Service team members in solving issues and monitoring activities
• Act as a focal point between all departments involved: Operations, Customer Services, Systems, Business
• Regular contact with the Systems team to solve issues by raising incidents and working with internal and external systems departments
• Manage all data transfer activities, including with Telemarketing agencies and according to data protection rules
• Manage all activities within the SLA's in place

Business Analyst - Cisco Systems, Turkey

(2008-12 - 2013)

• Support Business Operations Team within covering Theater policies, Business Rules and Sales Processes to be applied in region
• Work closely with Sales Team, Sales Finance, Commissions and Business Operations Manager to meet Sales demands effectively
• Prepare Sales Territory set-up and analyze Sales & Support activities with interface on various Tools as Business Objects, Sales Force
• Make sure all risks and issues have been identified before sales set-up being implemented in system
• Flag issues to Regional Managers and ensure they are taken care of
• Manage Sales Credit Assignment, Claiming Process, Lead Management, Sales Territory Setup and Maintenance, Sales Hierarchy Assignments and Maintenance
• Create and maintain Goal Sheets
• Generate booking reports on weekly, monthly, quarterly, and on demand basis for Sales and Finance
• New Hire 'Meet and Greet' and Support for System Access
• Year end and Day 1 Readiness
• Work with partners for business development

B.A Degree - Labor Economics and Industrial Relations - Marmara University (2004 - 2008)

Özel İzmir Amerikan Listesi (1997 - 2004)