Alberto Zanrosso

Multilingual hospitality and customer operations professional with 10+ years of experience managing client relationships, hospitality operations, catering services, events, and commercial collaborations in international environments. Strong background in customer success, operational coordination, business development, and team management within hospitality and food-related businesses. Experienced in building partnerships, managing customer workflows, coordinating logistics, and delivering high-quality client experiences under pressure.

Recognized for adaptability, problem-solving, communication skills, and a proactive entrepreneurial mindset. Fluent in Italian, English, and Spanish, with additional proficiency in Catalan.

Manager & Kitchen Support - SlowMov Specialty coffee roasters - Barcelona

(2023-01)

• Managed daily hospitality operations and customer service in a fast-paced specialty coffee environment.
• Coordinated booking workflows, reservation confirmations, scheduling, and operational follow-up.
• Managed weekly staff schedules and shift planning to ensure operational efficiency.
• Supported kitchen preparation and event execution both in-house and at external locations.
• Handled customer inquiries and problem resolution while maintaining high service standards.
• Collaborated with team members to improve workflow organization and customer experience.

Brand Ambassador & Sales Collaboration - OONI, Portable Pizza Oven Manufacturer - Edinburgh

(2021-01 - 2025-12)

• Represented the Ooni brand in Spain through demonstrations, workshops, food events, and strategic collaborations.
• Supported commercial development and brand growth through customer engagement and partnership development.
• Coordinated product demonstrations and show-cooking events for potential clients and commercial partners, including El Corte Inglés.
• Worked cross-functionally with production teams, event organizers, and marketing stakeholders

Founder, Manager & Chef - Forno Pizza Party Catering - Barcelona

(2021-01 - 2024-12)

• Founded and managed a catering and culinary events business focused on sustainable and organic food experiences.
• Managed customer relationships from first contact through proposal presentation, event coordination, and follow-up.
• Coordinated suppliers, logistics, staffing, and operational planning for private and corporate events.
• Developed relationships with local producers and collaborative partners.
• Created promotional content and social media materials to support brand visibility and customer engagement.
• Oversaw budgeting, scheduling, workflow organization, and service delivery.

Co-Founder, Manager & Chef - Bear on Bike Sustainable Catering - Barcelona

(2017-01 - 2022-12)

• Co-founded and managed a sustainable catering business focused on weddings, culinary classes, and private events.
• Coordinated end-to-end event operations including logistics, staffing, customer communication, and supplier management.
• Prepared commercial proposals for local and international clients.
• Managed operational workflows in dynamic, high-pressure environments.
• Supervised chefs, wait staff, collaborators, and production teams.
• Maintained strong client relationships to ensure customer satisfaction and repeat business.

Co-Founder & Manager - Espai EGG Co-Working Kitchen & Event Space - Barcelona

(2016-01 - 2022-12)

• Managed operations for a culinary coworking and event space hosting workshops, food events, and hospitality professionals.
• Coordinated bookings, schedules, customer communication, and event logistics.
• Organized collaborative events, educational workshops, and culinary experiences.
• Oversaw operational planning, workflow management, and daily customer support.
• Supported partnerships and collaborations with chefs, entrepreneurs, and local organizations.
• Implemented sustainable operational practices and responsible production methods.

Culinary Instructor - Servei Solidari, Social Service Nonprofit Organisation - Barcelona

(2017-01 - 2023-12)

• Planned and delivered culinary training programs for unaccompanied minors.
• Coordinated with social workers and team members to support participant development.
• Organized educational activities and operational planning for weekly classes.
• Participated in workshops related to communication, conflict resolution, and inclusive environments.

Local Branch Manager & Events Coordinator - ¡La Colmena Que Dice Sí! Consumer Platform for Sustainable Local Produce - Barcelona

(2014-01 - 2016-12)

• Coordinated weekly operational workflows for an online sustainable food distribution platform.
• Managed producer profiles, product coordination, and community engagement.
• Organized events and collaborative initiatives promoting sustainability and responsible consumption.
• Coordinated distribution logistics and customer experience activities.
• Strengthened communication and relationship management with local producers and community members.

Manager at Gastro Bar, Chef, and Event Production Assistant - Rooftop Smokehouse - Barcelona

(2016-01 - 2017-12)

• Managed reservations, customer communication, and front-of-house operations.
• Coordinated restaurant supplies, inventory, and operational organization.
• Supported event production and hospitality logistics.
• Assisted in maintaining efficient service standards and customer satisfaction.
• Collaborated with kitchen and hospitality teams to optimize workflow efficiency.

Bachelor of Linguistics - Linguistics (2008-01 - 2010-12)

High School Diploma - Computer Science & Electronics (2001-01 - 2006-12)