Senior Reinsurance Specialist - Ray Sigorta – Vienna Insurance Group (VIG) - Istanbul
(2025-05)
- Manage treaty reinsurance slips, terms and conditions
- Support treaty renewal processes with reinsurance management
- Prepare treaty statistics, catastrophe accumulations and modelling data
- Manage facultative reinsurance and coinsurance operations
- Coordinate fronting business arrangements with reinsurers, brokers and partrners
- Handle claims correspondence for facultative and fronting business
- Provide reporting and reconciliation support to accounting teams
Senior Operations Specialist – Europe - Liberty Specialty Markets - Barcelona
(2024-12 - 2025-05)
- Managed operational processes for European underwriting operations
- Acted as SME for underwriting processes including MNP operations
- Led monthly renewal processes across European markets
- Performed quality checks, audits and exception handling
- Improved internal process efficiency and standardization
- Delivered reporting on SLA, KPI and operational performance
- Participated in operational transformation and transition projects
Operations Team Leader & Underwriting Assistant - CHUBB European Group SE
(2023-01 - 2024-12)
- Manage workforce allocation at daily-weekly-monthly periods of A&H and P&C Ops team who directly report to me
- Complete month end reconciliations for A&H and P&C Operations
- Provide regular coaching, feedback and conduct mid & year-end performance discussions with direct reports
- Support direct reports in addressing strengths and development needs with appropriate advice and support of L&D Consultant/HR Manager and Operations Manager
- Motivate the team to achieve organizational goals
- Develop and implement a timeline to achieve targets
- Give trainings to team members in case of any need
- Follow CCQ items and complete them within SLA
- Follow Peer Review process to be completed within SLA for submissions and bookings via Metrics System
- Give assistance to broker needs and complete requests from brokers within SLA
- Lead, innovate and optimise the CS Service & Process design strategy and process with a collaborative approach
Accident & Health Operations Supervisor - CHUBB European Group SE
(2016-05 - 2023-01)
- Manage workforce allocation at daily-weekly-monthly periods of Ops team who directly report to me
- Give support to Direct Marketing, Classic Business and Travel
- Give support to brokers to improve their sales by providing accurate sales reports and finding gaps in the system
- Support S6 and Sales System related technical setup at DM and Travel projects
- Test all system setup and changes in S6 and CRS UAT environment and give sign off to move to prod
- Give support to Customer Service in case of questions and train them with required procedures
- Give support to team members to complete bookings in Workview and Vizyoneks
- Manage handling reconciliations, reports, callbacks and complaints accurately in timely manner
- Implement changes following the setup of the Operations supervisor role including process for technical leadership and problem escalation
- Obtain required skills to become the technical expert on System6, Vizyoneks, CRS
- Provide regular coaching, feedback and conduct mid & year-end performance discussions with direct reports
- Support direct reports in addressing strengths and development needs with advice and support of L&D Consultant/HR Manager and A&H Manager
- Gave support to A&H underwriter as an Underwriter assistant for 2 years
Accident & Health Operations Administrator - CHUBB European Group Ltd
(2013-05 - 2016)
- Perform operational processes as documented for the Turkish Operation or as directed by the Operations Manager
- Support the administration of systems including System 6, Genius, Prima, Apollo, Cognos, and TPA Systems
- Supervise the day to day outsourcing arrangements for A&H customer services including fulfilment printing, policy servicing
- Ensure that Service Levels are met and future requirements are accommodated in good time for all A&H LOB
- Provision of key operational data to the Turkish and Regional management team
- Liaise with Glasgow Operations team on billings, bookings and collections
- Ensure data is provided to Crawley to allow them to perform their functions
- Support the Customer Service team members in solving issues and monitoring activities
- Act as a focal point between all departments involved: Operations, Customer Services, Systems, Business
- Regular contact with the Systems team to solve issues by raising incidents and working with internal and external systems departments
- Manage all data transfer activities, including with Telemarketing agencies and according to data protection rules
- Manage all activities within the SLA's in place
Business Analyst - Cisco Systems, Turkey
(2008-12 - 2013)
- Support Business Operations Team within covering Theater policies, Business Rules and Sales Processes to be applied in region
- Work closely with Sales Team, Sales Finance, Commissions and Business Operations Manager to meet Sales demands effectively
- Prepare Sales Territory set-up and analyze Sales & Support activities with interface on various Tools as Business Objects, Sales Force
- Make sure all risks and issues have been identified before sales set-up being implemented in system
- Flag issues to Regional Managers and ensure they are taken care of
- Manage Sales Credit Assignment, Claiming Process, Lead Management, Sales Territory Setup and Maintenance, Sales Hierarchy Assignments and Maintenance
- Create and maintain Goal Sheets
- Generate booking reports on weekly, monthly, quarterly, and on demand basis for Sales and Finance
- New Hire 'Meet and Greet' and Support for System Access
- Year end and Day 1 Readiness
- Work with partners for business development
