Jeremy Bravo Díaz

Multilingual Professional with a Degree in Translation and Interpreting and proven experience in international operations, high-pressure customer service, and emergency environments. Adept at cross-cultural communication, real-time problem-solving, and database management. Proven ability to coordinate multi-stakeholder workflows and deliver high-quality support in fast-paced international settings.

Global Operations Executive - HBX Group - Barcelona, Spain

(2024-09)

• Key point of contact managing commercial relationships between international hotels and global tour operators.
• Maintain and optimize booking systems and internal databases, ensuring 100% data accuracy and seamless workflow.
• Resolve complex, time-sensitive operational issues in fast-paced multilingual environments (English, German, and Spanish).

Telephone Operator & Alternate Supervisor - Contactel (112 Emergency Services)

(2023-03 - 2024-09)

• Handled and triaged high-stakes emergency calls under pressure in Spanish, English, and German.
• Assessed, classified, and prioritized critical incidents, coordinating immediate response with emergency services.
• Stepped up as Alternate Supervisor, managing team shifts, monitoring operational metrics, and resolving internal escalations.

Sales Assistant - Globaris / Jazztel

(2022-08 - 2022-10)

• Managed end-to-end customer onboarding, registrations, and B2C sales processes.
• Maintained and updated customer databases while identifying opportunities to optimize service offerings.

Degree in Translation and Interpreting - English & German - Universidad de Las Palmas de Gran Canaria (2020 - 2024)