Receptionist
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I am Ricardo Davila. During the past three years, I have worked as a receptionist in a fast-paced environment where I have had to juggle multiple tasks simultaneously. My duties included answering incoming calls and inquiries, handling bookings for appointments and events, as well as providing general information about the company’s products and services.
My excellent customer service skills have enabled me to build strong relationships with customers and provide them with a positive experience each time they interact with the business. I am also experienced in using a range of software applications such as booking systems, spreadsheets and databases which allow me to manage bookings efficiently.
Managed the reception, including responsibility for check-in, check-out and providing guests and clients with information and assisting them with various needs.
Reorganization of the work environment making it more efficient and improving the given service to the clients and guests.
Coordinated payments and bookings.
Communications and management client relations with customers per e-mail, phone, booking platforms and in person regarding accommodation.
Responsible for taking orders and serving customers at the restaurant and bar; and managing staff and relations with as well as requests from guests.
Promoted tours and assisting guests with booking tours and adventures, providing them with recommendations and tips to make their trip a unique experience ensuring sure they would leave remembering the company name and a recommend it to others.
Managed the reception of guests, provided information and assisted with any inquiry or possible inconvenience.
In charge of the breakfast area, offering customers the outmost professional service.
Reception of clients and guests at any time of the day making their correct registration in the booking system.
Organization of the common spaces to make the social areas look more esthetic and welcoming for all clients and guests.
Responsible for customer service, including booking of tours, payments, and providing support to clients.
Accompanied clients on tours and various activities to assist with various needs.
Solved possible inconveniences that may arise with the services hired by customers.
Organized and planned meals, accommodations, transport and guides for the tours.
Obtained permits to enter protected areas, and ensured the compliance with the relevant procedures and regulations.
Only high school preparing to extend my knowledge on tourism with some studies.
