DIGITAL BUSINESS MANAGER EMEA 2019 -
Roche Diagnostics, SL
Roche Diagnostics develops innovative products and services that address the prevention, diagnosis, monitoring, screening and treatment of diseases
- Lead the digital business in EMEA coordinating R&D department with Marketing and Sales to ensure our customer needs are integrated in our digital solutions requirements.
- Direct the migration of our middleware systems based on Intersystems Cache to our new platform coordinating our technical team.
- Recognized as business expert in medical software for efficiently implementing business logic and providing technical solutions for smooth operations.
- Prepare Scrum meetings, Sprint planning and estimation, documentation and completions of tasks for user stories. Completed SAFe AGILE training.
- Cultivate strong relationships to translate customer requirements into technology solutions that improve laboratory performance.
- Proficient in solution design and modeling, product roadmap, patterns and technology selection, middleware and integration.
- Coordinate software implementation and collaborate with customer success team on design and implementation of new features.
- Forecast, schedule and monitor project timelines, personnel performance and cost efficiency.
- Follow industry innovations and emerging trends through scientific articles, conference papers or self-directed research.
- Coordinate complex contract administration, including defining project milestones and assure accomplishment with the general data privacy regulation (GDPR) and local specific laws outside UE(Turkey, Russia and the ME) for dealing with patient data allocated in cloud based systems.
HEAD OF CUSTOMER SOLUTIONS EMEA 2016 – 2019
Accelerate Diagnostics, SL
Accelerate Diagnostics is an IVD (In vitro diagnostics) company dedicated to providing Artificial Intelligence Solutions (Computer vision) for the global challenge of antibiotic resistance and hospital acquired infections.
- Responsible for the customer solutions department managing a function of 5 international software engineers located in the USA and Spain.
- Orchestrated the strategic planning, preparing and presenting the annual budget and establishing short, medium and long-range vision.
- Designed, developed and supported innovative AI solutions, based on convolutional
- Planned and described the new role positions for the customer solutions team.
- Defined and executed integration plans of our instrumentation with our solutions and LIS/HIS.
- Designed and implemented enterprise level architecture to set up Authentication and Authorization using OAuth2 specification.
- Designed and developed KPI’s assuring our quality standards are aligned with our business targets, using Power BI.
- Experienced in product management and SAFe Agile methodology with in-depth understanding of system workflows and responsible for the whole life cycle of products from conceptualization to delivery.
- Negotiated and reinforced strategic alliances with digital providers and detecting trending technologies as well as defining NDA’s.
- Defined and wrote our SLA’s for our professional service contracts.
- Defined and organized training programs for our service and customer support teams.
- Coached team members in customer service techniques, providing feedback and encouragement to reach sales goals.
- Configure servers, firewalls, network appliances, devices, phones, software and deploy and validate policy and role controls to set up work stations for employees in compliance with Security policies.
- Led task force to achieve IHE recognition for our digital portfolio. HL7 Expertise.
DIRECTOR IT & COMPLEX MONITORING 2006 – 2016
Dräger Medical Hispania, SL
Dräger is a leading international company in the fields of medical and safety technology. Since 1889, Dräger has been developing advanced technical devices and solutions trusted by users all over the world.
- Led the IT & cMonitoring area business for Spain & Portugal also supporting Greece. I was selected for creating this new area to deliver solutions and professional services to our customers.
- Implementation Process Owner for the company. Made recommendations to reduce waste, increase productivity and reduce costs via enhancements to procedures, business practices and systems.
- Supervised a multidisciplinary team (project managers, field service engineers, software developers and customer support technicians) in analysis and creation of several in-house applications for internal and customer use.
- Optimized resource allocation and budget to achieve P&L targets.
- Oversaw large and complex projects deployment, lending technical guidance and leadership to ensure milestones with a neat observance of budget and time frames.
- Defined SLA’s for our professional service contracts and supervised that our team accomplish them.
- Monitored and facilitated bug resolutions to optimize software and traceability with a database of common and known testing defects.
Fomented transparency, visibility and autonomy to my team developing key performance indicators (KPI’s) as an enabler of a culture of efficiency.
