Rocio Cabrera

Result-driven Tourism and Hospitality professional with extensive international experience in multichannel reservations management, guest relations, and short-term rental operations. Proven track record managing remote European operations (Norway) through Booking.com, Smoobu, and Airbnb, combined with strong data research skills at a leading Spanish travel agency (Halcón Viajes) and elite customer service standards as a Flight Attendant (Iberia Express). Expert in travel technology, reservation systems (Amadeus), and AI-driven workflow automation.

Eager to leverage international expertise to optimize property operations and inbound travel consultancy in Savannakhet.

Remote Reservations & Guest Experience Coordinator - Destination Senja (Norway) - Remote

(2025-06)

• Successfully managed end-to-end multi-unit reservations across Booking.com, Airbnb, and Smoobu, maximizing occupancy rates and channel efficiency.
• Coordinated seamless cross-cultural communication throughout the entire customer journey for international travelers.
• Resolved booking modifications, complex customer inquiries, and operational requests with a 24-hour turnaround time.
• Monitored guest reviews and feedback loops, implementing strategic service improvements to enhance overall guest satisfaction.
• Acted as the critical operational bridge between international guests and local on-site teams to ensure flawless property operations.

Travel Operations & Data Research Assistant - Halcón Viajes

(2026-05)

• Built, validated, and maintained large-scale databases for Spain's leading travel agency, ensuring data accuracy and eliminating redundancies.
• Pioneered the integration of AI tools (ChatGPT, Gemini, Claude) into market research workflows, reducing manual data-entry time and significantly boosting team productivity.
• Leveraged Excel and automated processes to clean and structure thousands of B2B records, directly improving commercial outreach efficiency.

Cabin Crew Member - Iberia Express - Madrid

(2022-12 - 2023-12)

Delivered premium customer service and ensured passenger safety in a fast-paced, high-pressure international aviation environment.

• Communicated fluently in English and Spanish to assist passengers from diverse cultural backgrounds, successfully handling in-flight conflict resolution.
• Collaborated closely with flight deck and cabin teams to maintain strict adherence to aviation regulations and service standards.

Hospitality Professional - Xarello GastroBar

(2025-02 - 2025-07)

Managed appointment scheduling, patient communications and front-desk operations in a fast-paced healthcare environment.

• Coordinated administrative processes and acted as the first point of contact for patients and visitors.
• Provided customer service support, handling enquiries, bookings and follow-up communications.
• Collaborated with medical and administrative teams to ensure efficient daily operations and a positive client experience.

Sales & Customer Advisor - Primor

(2024-03 - 2024-07)

• Delivered personalised customer service and product recommendations in a high-volume retail environment.
• Assisted customers with purchasing decisions while maintaining strong product knowledge across beauty and cosmetic brands.
• Managed cash transactions, stock replenishment and visual merchandising standards.
• Contributed to customer loyalty through effective communication and a service-oriented approach.

Receptionist & Administrative Coordinator - Clínicas Dorsia

(2021-06 - 2022-11)

• Provided attentive customer service in a busy hospitality environment, ensuring a positive dining experience.
• Coordinated table service, customer requests and daily operational tasks while maintaining high service standards.
• Worked collaboratively with front-of-house and kitchen teams to deliver efficient service during peak periods.

Bachelor's Degree - Tourism - Universidad Autónoma de Madrid (2027-06)

Cabin Crew Certification - TCP - Esatur Aviation Training Center

Bilingual High School Diploma - SEK Ciudalcampo