Roger Rosanas Rubió
Systems Technician - IT Support - Microsoft 365 - Active Directory
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Sobre mí
Systems Technician with 4+ years of experience providing L1/L2 IT support in international environments. Experienced in Active Directory, Azure AD, Windows 365, ServiceNow and SMAX. Skilled in onsite and remote support, hardware/software troubleshooting and multilingual end-user assistance in English and Spanish.
Background in web and mobile development. Currently studying for a Python Certification. FCC
Experiencia
Systems Technician (L1/L2) - Bureau Veritas - Europe
(2024-01 - 2026-12)
- Provided onsite and remote IT support across Europe.
- Managed users in Active Directory and Azure AD.
- Provisioned and managed Windows 365 Cloud PCs.
- Handled incidents through SMAX while meeting SLA targets.
- Supported users in English and Spanish.
IT Support Technician (L0/L1) - Econocom (ING)
(2022-01 - 2024-12)
- Delivered phone and chat support.
- Managed Active Directory accounts.
- Supported VIP users.
- Worked with ServiceNow ticketing.
- Provided bilingual support.
Systems Technician - IVI Madrid
(2021-01 - 2022-12)
- Maintained and upgraded IT equipment.
- Provided onsite and remote support.
- Managed Active Directory accounts.
Multiplatform Developer - Envialia Manlleu
(2019-01 - 2019-12)
- Developed Ionic mobile app.
- Created MySQL databases on Linux.
- Digitised company documentation.
Web & Mobile Developer - DigitEix
(2018-01 - 2018-12)
- Developed internal web applications (HTML/CSS/JavaScript).
- Built Ionic applications.
- Created MySQL databases.
Support Technician - TicGes
(2016-01 - 2016-12)
- Installed and maintained IT systems.
- Resolved incidents and advised customers.
Educación
Microcomputer Systems and Networks Technician - La Salle Manlleu (2015-01 - 2017-12)
