Customer Support Analyst
Envía una oferta de trabajo directamente a este candidato
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
06/2022 - Present, Barcelona Worked within applicable standards, policies and regulatory guidelines to promote safe service environment. Helped large volume of customers every day with positive attitude and focus on customer satisfaction. Entered customer information into customized computer system with internal CRM to document and organize client records.
Communicated with clients regarding account services, statements, and balances. Educated customers on company systems, form completion and access to services. Resolved over 100 customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management.
11/2021 - 10/2022, Barcelona
Increased customer satisfaction by resolving issues. Handled 210 tickets per day to address customer inquiries and concerns. Demonstrated respect, friendliness and willingness to help wherever needed. Translated product descriptions and other content across the Pierce websites from English to Norwegian. Worked with set priorities and helped to keep the rapidly expanding Pierce product catalog up to date.
02/2021 - 11/2022, Barcelona
Resolved concerns with products or services to help with customer retention. Maintained and managed customer files and databases. Helped large volume of customers every day with positive attitude and focus on customer satisfaction. Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Modern Languages & Islamic Studies
