Sara Bourhim Martin

Customer service professional with experience as a receptionist and call center operator. Skilled in managing inbound and outbound calls, scheduling, and handling administrative tasks with efficiency and accuracy. Strong communication and problem-solving abilities, focused on delivering excellent service and ensuring a positive client experience.

Bilingual Customer Service Iberia - Foundever

(2024-05 - 2024-11)

• Bilingual telephone customer service and query resolution.
• Management of incoming and outgoing calls in two languages.
• Complaint management and conflict resolution.
• Management of delayed, damaged, or lost luggage, canceled flights, missed connections, luggage refunds, etc.
• Escalation of problems to higher levels when necessary.
• Conducting satisfaction surveys and follow-ups.

Bilingual Customer Service Mango - Konecta

(2023-11 - 2024-02)

• Bilingual customer service via telephone
• Sending and responding to emails
• Contacting transport companies
• Processing and verifying refunds or returns of orders
• Order tracking and management
• Customer service via chat
• Problem solving

Recepcionist - École Française de danse

(2021-01 - 2023-09)

• Assisting customers and handling packages
• Receiving and responding to calls and emails
• Keeping the premises clean
• Resolving customer questions or problems
• Distributing brochures as company advertising
• Organizing schedules
• Administrative support
• Updating phone lists
• Travel arrangements

Bachiller - IES SAN JUAN BAUTISTA