Customer Support Operator Specialist - Foundever - Airbnb
(2020-01 - 2026-01)
Customer Support Operator - Armatis - LC Bouygues Telecom
(2014-01 - 2019-12)
- Receiving and processing phone calls from subscribers and potential customers.
- Analyze the needs of customer and give you an effective and accurate answer respecting the support procedures.
- Record call-related information in a dedicated database: order entry, change of address, registering orders with payment cards, managing disputes, etc. Report any anomalies to the supervisor (computer system, routing providers and complaints specific or complex of subscribed customers)
- Participate in the development of customer service sales actions (retentions, product advisory, etc.) and contribute to the team's synergy to continuously improve the 1 efficiency and quality of the service provided.
- Participate punctually in the processing of letters and emails from clients.
Customer Support Operator - Work at home - Part-time - Concentrix - QVC France
(2017-01 - 2019-12)
- Managing phone calls
- Customer complaints management
- Customer and potential customer management
Training Assistant - Monção Vocational Training Center
(2006-01 - 2013-12)
- Conducting administrative and financial monitoring of the training proposal. reception and monitoring of trainers: reception and public information, registration of participants, management of the trainers, record keeping.
- Logistical management of the courses taught: editing and collection of teaching documents, room reservation
Administrative Assistant Billing - Soarte Company - Ceramics, handicrafts
(2004-01 - 2006-12)
- File monitoring
- Phone reception and call forwarding to the right people
- Mail management
- Collection of administrative documents and filing
- Drafting of contracts
Sales Consultant - Fnac and Worten Porto - Porto
(2000-01 - 2002-12)
- Advise customers on the purchase of products and services
- Update your knowledge and familiarize yourself with new products and services
- Participate in inventories
- Participate in promotional activities and customer loyalty
- Perform after-sales service, refunds and exchanges
- Maintain and stock displays
