Sofia Dellyn Rodriguez Aguirre

Bilingual operations and customer service professional with experience in process improvement, coordination, and crossfunctional team collaboration. Strong background in operations analysis, problem solving, and workflow optimization. Proven ability to manage priorities, support teams, and ensure high service standards in fast-paced environments. Experienced in communication with stakeholders, data analysis, and operational reporting.

Customer Service Representative at Independent Operations Projects (2022-01 – Present)

• Coordinated operational workflows and improved process efficiency for multiple business operations.
• Managed communications with suppliers, clients, and partners ensuring service quality and timely resolutions.
• Analyzed operational issues and implemented process improvements to reduce delays and increase efficiency.
• Handled multiple priorities simultaneously while meeting deadlines in fast-paced environments.
• Developed structured reporting and tracking systems for operational performance.

Production Planning & Operations Support at Smart Business Logistics SA de CV / Callaway Golf Company / Masteel Manufacturing / Whirlpool (2010-01 – 2022-12)

• Coordinated production planning and operational processes across cross-functional teams.
• Supported operational efficiency through data analysis and reporting.
• Collaborated with operations teams to resolve workflow issues and improve productivity.
• Ensured adherence to quality assurance standards and operational procedures.
• Managed communication between departments to ensure alignment with production goals.

Bachelor of Industrial Engineering in Industrial Engineering