Stina Rebeca Lucia

Enthusiastic and customer-focused professional with experience in premium customer service and fast-paced retail environments. Passionate about creating welcoming experiences, learning specialty coffee techniques, and delivering high-quality service with attention to detail. Reliable, adaptable, and eager to grow as part of a specialty coffee team.

Store Manager & Customer Service Coordinator - Xpert Beauty - Timișoara, Romania

(2022-01 - 2026-12)

• Managed daily store operations ensuring smooth customer experience.
• Coordinated team activities and supported staff performance.
• Maintained inventory, scheduling, and administrative tasks.
• Built strong customer relationships through professional communication.
• Ensured high customer satisfaction in a fast-paced retail environment.
• Trained new employees on customer service standards.

Copy writer for social media accounts - Fidoria - Timișoara, Romania

(2021-01 - 2022-12)

• Created customer-focused digital content for social media platforms.
• Responded to customer messages and inquiries online.
• Assisted in improving customer engagement and brand communication.
• Developed product descriptions focused on customer understanding.
• Collaborated with marketing team for consistent messaging.
• Managed online communication and community engagement.

Bachelor's studies - Letters and Literatures - Faculty of Letters, History and Theology, West University of Timișoara (2017-01 - 2019-12)

High School Diploma - "Logos" Pentecostal Theological High School (2013-01 - 2016-12)