Project Manager, Customer Service Representative
Envía una oferta de trabajo directamente a este candidato
I am a Japanese professional currently living in Barcelona, Spain.
My previous job was at a marketing research company as a project manager in Malaysia, mainly handling projects coming from Japanese clients, also helping translation between Japanese and English if needed for teams located in Malaysia.
I spent my last 10 years outside of Japan travelling, studying and working and am enjoying diverse cultures as well as meeting new people.
Since my partner is now located in Barcelona in her professional capacity I have also decided to follow her journey and settle in Barcelona.
Ipsos Interactive Service APAC (Kuala Lumpur Malaysia) 2022 Jan - 2023 May
> Executing project according to requested timeline
> Clarifying various aspects of project with clients and communicate internal teams supporting the projects to implement set-up/needed changes
> Data analysis / monitoring to achieve required outcome
> Liaising with external suppliers
> Testing survey websites to ensure it is error free
Globee & GBJ Services (Kuala Lumpur Malaysia) 2019 Nov- 2021 Dec
> Managing team’s performance
> Coaching/Training individual agent
> Taking on escalated cases
> Developing standardised work flows
> Communicating with external client
> Data analysis
Lonsdale Institute (Melbourne, Australia)
United International College (London, United KIngdom)
Course at Advanced Level for General English
Mohka Technical High School (Tochigi, Japan)
