Tevin Mungai

A highly motivated and service-driven hospitality professional with hands-on experience across food & beverage service, housekeeping operations, and junior barista duties within fast-paced hotel environments. Proven ability to deliver consistent, high-quality guest experiences while maintaining exceptional hygiene standards, efficiency, and professionalism. Brings additional value as a skilled and responsible driver with strong knowledge of safe, timely, and reliable transportation services.

Junior Barista at Tripple O Hotel Utawala (2025-03 – 2025-12)

• Prepared and served coffee and espresso drinks
• Maintained cleanliness of the work station and equipment's
• Provide excellent customer service and handled orders accurately
• Upsold menu items and assisting with stock management

F & B Service at Baraka Tower Hotel, Eastleigh (2024-06 – 2025-01)

• Consistently received positive feedback from guests for exceptional service
• Maintained a customer satisfaction rate of over 95%
• Anticipated and fulfilled customer needs, resulting in increased repeat business
• Ensured order accuracy minimizing errors and complaints
• Upsold menu items, increasing average per-customer spending
• Resolved guest concerns effectively, turning negative experiences into positive ones

F & B Service/House Keeping at Tawala Garden Hotel, Utawala (2022-12 – 2023-11)

• Worked closely with kitchen and bar staff for timely and accurate orders
• Implemented communication strategies improving coordination during busy shifts
• Managed reservations and seating to optimize table turnover
• Collaborated with fellow staff to create an efficient service team

F & B Service at Shooters Hotel, Utawala (2021-01 – 2022-11)

• Served multiple tables efficiently with strong time management skills
• Maintained a clean and organized work area
• Managed peak dining hours reducing wait times for guests
• Balanced order-taking, meal delivery, and payment processing professionally

Hospitality Associate (Multi-Department Experience) at Various Hospitality Establishments

• Delivered professional, attentive, and timely table service in busy restaurant environments
• Ensured high standards of cleanliness, hygiene, and presentation in guest rooms and public areas
• Assisted in preparation and service of coffee beverages, including espresso-based drinks
• Supported kitchen and service teams to ensure smooth daily hotel/restaurant operations
• Handled guest requests efficiently, maintaining a strong focus on customer satisfaction
• Maintained compliance with hospitality service standards and operational procedures

Certificate in Barista and Baking / Pastry – S and S School of Technical Skills (2025-01 – 2025-04)

Diploma in Hotel and Hospitality Management – East Africa Institute of Certified Studies (2019-01 – 2021-12)

Kenya Certificate of Secondary Education – Riruta Central School (2014-01 – 2017-12)

Certificate in Advanced Computer Studies – Kenya Institute of Management (2019-01 – 2019-12)