Senior Production / Account Manager, Wordley Creative - November 2019 - June 2024:
- Managed integrated campaigns (TV, VoD, Online, Print, and Social) for diverse clients, ensuring high levels of client satisfaction (Clients included: Emma, Glasses Direct, Screwfix).
- Produced client accounts by interpreting briefs, managing budgets, and overseeing project schedules to ensure timely and successful delivery.
- Developed tailored content strategies, including script writing, translations, and adaptations, to meet the specific needs of UK audiences.
- Led all aspects of offline, online, GFX, and audio post-production to deliver high-quality results that exceeded client expectations.
- Directed voiceover sessions, audio mixes and casting sessions, ensuring top-notch quality and alignment with client requirements.
- Oversaw shoot management, including location contracts, filming permissions, and crew bookings, to ensure seamless execution of production projects.
- Negotiated casting agreements, managed contracting and ensured compliance with child licensing regulations.
- Handled data and asset management, maintaining accurate records and ensuring secure handling of client information.
- Implemented and optimized remote working practices and workflows, enhancing team efficiency and client communication.
Head of Wales and South-West Account Management, Mad Dog 2020 Casting - September 2018 - November 2019:
- Developed and implemented strategic plans to build the 'Commercials' casting sector of the business, driving significant growth and customer engagement.
- Exceeded annual revenue targets by 22% through effective client relationship management and strategic planning.
- Secured exclusive contracts with high-profile clients such as Netflix’s Sex Education, BBC’s Doctor Who, and His Dark Materials, enhancing the company’s market position and client portfolio.
- Recruited, onboarded, and managed a team of employees across nationwide offices, ensuring alignment with customer success goals and delivering consistent client satisfaction.
- Set and monitored company KRAs and KPIs, developed fee scales and managed sector-by-sector revenue to ensure overall business growth and client success.
- Designed and facilitated university internship programs, contributing to talent development and future client success initiatives.
Senior Project Manager, Mad Dog 2020 Casting - January - September 2018:
- Sourced and recruited in-vision and VO artists for TV, film and commercial campaigns.
- Led on-set crowd management.
- Built roster of returning clients through outreach and networking.
- Developed in-house training for internal CHITS app (invoicing system).
- Interpreted casting briefs, sourced new talent, held open casting sessions.
- Oversaw actors’ working regulations, liaising with Equity and BECTU.
- Ran monthly artist registration sessions, key photography, database logging, identity and background checks.
Senior Production Coordinator / Production Manager, Wordley Creative - August 2014 - December 2017
KS2 Primary School Teacher, Chester Park Junior School August 2014 - December 2017
