Titti Halldén-Schmit

Swedish-speaking client operations professional with 25+ years of experience across customer experience, linguistic QA, and international administrative support. Known for delivering high-quality service, improving processes, and supporting global clients in remote environments. Skilled in CRM systems, multilingual communication, and detail-driven quality assurance.

Swedish Language Quality Specialist (Search & AI Data) at Qualitest (Google Projects) (2021-05 – Present)

Performing linguistic QA on AI-driven search and notification features for Google products, ensuring accuracy, relevance, and localization quality for the Swedish market.

• Performed linguistic QA on AI-driven search and notification features for Google products, ensuring accuracy, relevance, and localization quality for the Swedish market
• Produced structured quality reports and actionable insights to support successful product releases and continuous improvement
• Partnered with engineering and cross-functional teams to troubleshoot issues, refine workflows, and optimize content quality at scale

Business Partner at BCA (2021-02 – 2021-05)

Managed client-facing administrative operations and handled customer inquiries in a fast-paced environment.

• Managed client-facing administrative operations and handled customer inquiries in a fast-paced environment
• Resolved and escalated complex issues, ensuring timely solutions and high levels of client satisfaction
• Supported service delivery by coordinating between customers and internal teams

Office Administrator at Dentsu Aegis (2019-04 – 2020-09)

Coordinated daily office operations, ensuring smooth administrative workflows and staff support.

• Coordinated daily office operations, ensuring smooth administrative workflows and staff support
• Acted as a central point of contact for internal teams, improving communication and operational efficiency
• Managed scheduling, facilities coordination, and general administrative processes in a dynamic environment

HR Generalist at Svenska Handelsbanken (2009-01 – 2017-01)

Led end-to-end employee lifecycle processes, including recruitment, onboarding, and compensation administration.

• Led end-to-end employee lifecycle processes, including recruitment, onboarding, and compensation administration
• Provided strategic support to managers on policies, processes, and organizational best practices
• Streamlined administrative workflows and ensured compliance across multiple international offices

Head of Assistants Private Banking at Svenska Handelsbanken (2007-01 – 2009-01)

Managed and developed a team of 4 assistants supporting private banking account managers.

• Managed and developed a team of 4 assistants supporting private banking account managers
• Oversaw administrative operations, ensuring high-quality support for client-facing teams
• Contributed to process improvements, internal policies, and reporting structures