Yussef Buyemaa

I'm Yussef, 27, half from Sweden and half from Spain. I'm passionate about my work, I pick up new skills quickly, and once I learn something, I focus on improving and getting better every day. I enjoy taking on challenges, staying positive, and contributing wherever I can. I'm adaptable, curious, and always looking for ways to make my work and make the best of it.

Electricity Advisor at Nordy by Fortum (2024-05 – Present)

Provide customer service and electrical advisory services

• Provide customer service, resolving inquiries and issues efficiently.
• Advise customers on electricity contracts while identifying upselling opportunities.
• Manage back-office tasks, including contracts, billing, and coordination with other teams.

Account Health Specialist at Amazon (2024-01 – 2024-11)

Managed account health for Swedish and international B2B clients with focus on compliance and regulations

• Managed account health for Swedish and international B2B clients.
• Handled VAT compliance, product regulations, and documentation disputes, ensuring all accounts met legal and corporate standards.
• Resolved complex account issues, ensuring compliance and client satisfaction.

Team Leader, Swedish Customer Advisor Department at Lynk & Co (2023-04 – 2023-08)

Led and motivated team of customer advisors, implementing process improvements

• Led and motivated a team of customer advisors, improving performance, efficiency, and client satisfaction.
• Implemented best practices and process improvements to streamline customer support operations.

Customer Advisor at Lynk & Co (2022-04 – 2023-05)

Supported hybrid and electric vehicle clients with technical troubleshooting and customer service

• Supported hybrid and electric vehicle clients in the Swedish market, providing high-quality service.
• Troubleshot mechanical and technical issues remotely, coordinating with workshops and managing vehicle shipments.
• Identified upselling opportunities while ensuring timely resolution and customer satisfaction.
• Contributed positively to the team environment, sharing knowledge and fostering collaboration.

Content Moderator at Majorel (2020-03 – 2021-09)

Reviewed and managed social media content for compliance

• Reviewed and managed social media content to ensure compliance with guidelines.

Waiter at K10 (2019-11 – 2020-01)

Client Service, Marketing at Besikta (2018-09 – 2018-11)

Telemarketing at One Contact (2018-06 – 2018-09)

Bartender at Café 24 Karat (2017-06 – 2017-07)

Warehouse & Mechanic Assistant at Dahlqvist Bilverkstad (2016-06 – 2016-08)

Staff at Glysis (2015-06 – 2015-08)

Bachelor in Musical and Audiovisual Production / Computer Science – Hudikymnasyet (2015 – 2018)

High School – Iggesunds Skola (2011 – 2015)

Training Certificate in First Line IT Data Training – Computacenter