Jonathan

Tourism Operations staffer with experience in team supervision, sales and problem solving. Proven ability to coordinate complex daily operations, drive sales and cultivate a high performing team. Consistently achieving results and fostering strong customer and team relationships.

Operations Executive at Beyond Arctic (2025-09 – 2026-03)

• Coordinated daily running of the company for the guides
• Kept track of camera inventory and other stock for the tours
• Found guides to work on newly booked tours not on the pre made schedule
• Dealt with travel agencies when their customers were visiting (Greenescape, 50 DN)
• Managed any disputes that came up

Operations Coordinator at Arctic Circle Snowmobile Park (2024-09 – 2025-04)

• Made the work schedule for the guides daily
• Supervised a team of around 30 guides, making sure all were on the same page
• Customer facing if complaints were received and dealt with them
• Coordinated with the bus company to make sure tour ran on time in the first year of using the busses

Front Desk at Arctic Circle Snowmobile Park (2022-11 – 2024-03)

• Sold and promoted all tours we operated
• Kept the office running on time
• Managed guest check ins
• Processed payments

Head Coach at Rovaniemi Nordmen (2021-09 – 2025-08)

• Cultivated and coached a team of 30+ athletes
• Devised game plans, winning the most games as a Head Coach in team history
• Mentored athletes from around the world and brought them together as a team

International Relations and Politics – University of Portsmouth (2013-09 – 2016-06)