Muhammad Bilal

I am an enthusiastic and customer-focused receptionist eager to bring my skills to the heart of Lapland. I specialize in creating positive first impressions, managing multi-tasking front desk operations, and providing knowledgeable local guidance. The opportunity to contribute to the magical guest experience in Rovaniemi is a truly exciting prospect for me.

Forum Hotel Sargodha, Pakistan | Front Desk Receptionist | [12,24] – [05, 25]

· Served as the first point of contact in a fast-paced hotel environment, managing all front desk operations including guest check-ins/check-outs, reservations, and switchboard.

· Provided exceptional, multilingual guest service, promptly addressing inquiries and resolving issues to enhance guest satisfaction and foster a welcoming atmosphere.

· Efficiently managed room bookings across multiple channels (phone, email, and in-person), utilizing the Property Management System (PMS) to maintain high occupancy and accurate records.

· Developed strong local knowledge to provide guests with personalized recommendations for services, dining, and transportation, contributing to a memorable stay.

· Collaborated seamlessly with housekeeping and maintenance teams to ensure room readiness and address any in-house requests, maintaining the hotel's high standards of quality.

Studying Hospitality and Management at Seinajoki University Of Applied Sciences.