Muhammad Waqas

System Analyst & Web Administrator

Emirates Technical & Safety Development Centre, Abu Dhabi, U.A.E

2004-Present

Spearheaded IT transformation, transitioning the organization from manual processes to a fully networked system.
Converted 34 training rooms and 6 departments into a centralized data server environment, enhancing efficiency and security.
Defined and enforced data storage security policies using Synology NAS solutions.
Managed data backup policies for 50 computers and Synology Cloud Station Server administration.
Provided CRM training and system configuration aligned with employee job roles.
Troubleshot and maintained 70 computers, LAN networks, and 155 CCTV cameras.
Upgraded and maintained the company’s website and social media platforms.
Implemented OPITO-compliant training simulators and supported technical operations.
Developed IT solutions tailored to business and client-specific training requirements.

Modernized company operations, significantly increasing adaptability and productivity.
Enhanced system security and operational efficiency.
Successfully led a digital transformation project, reducing operational costs by 20%.
Implemented a secure data storage solution, increasing data retrieval speed by 30%.
Designed and launched a user-friendly CRM system, enhancing customer service efficiency.
Increased system uptime by 25% through proactive troubleshooting and maintenance.
Enhanced cybersecurity protocols, safeguarding sensitive company information.
Developed comprehensive IT training programs, boosting staff technical competencies.
Managed a seamless transition to virtual training platforms during the COVID-19 pandemic.
Recognized by management for driving innovative solutions to complex technical challenges.

Tietoja