S. P

Detail-oriented Finnish native speaker with strong experience in content creation, customer communication, and digital platforms. Skilled in evaluating text quality, improving clarity, and identifying inconsistencies in written content. Experienced in handling large volumes of information, making structured decisions, and maintaining high accuracy. Interested in contributing to AI training and improving language model performance in Finnish.

Online Store Owner at Vivinda (2023-01 – Present)

Managed content creation and optimization for international e-commerce platform

• Created and managed written content for an international e-commerce platform
• Evaluated and optimized product descriptions and website text for clarity and performance
• Analyzed customer feedback and inquiries to improve communication quality
• Maintained high attention to detail when handling large volumes of content and data
• Managed SEO and digital content to ensure accuracy and relevance

Beauty Entrepreneur at Beauty I. (2014-01 – 2022-12)

Delivered high-quality customer service and managed business operations

• Delivered high-quality customer communication and personalized service
• Interpreted client needs and provided clear, structured information
• Improved services based on feedback and pattern recognition
• Managed scheduling, documentation, and customer records with precision

Customer Support at KELA Social Insurance Institution (2011-01 – 2012-12)

Provided customer support and handled complex information clarification

• Evaluated and clarified complex written and verbal information for customers
• Resolved inquiries by analyzing details and providing accurate guidance
• Maintained structured documentation and ensured consistency in communication
• Worked with high volumes of sensitive information with strong accuracy

Waitress at Hotetur Club Bellevue Mallorca (2011-01 – 2011-12)

Delivered service in fast-paced international environment

• Delivered service in a fast-paced, international environment
• Communicated clearly with diverse customers

Hotel Receptionist at Best Western Hotel Savonia (2009-01 – 2011-12)

Managed hotel operations and customer communication

• Managed reservations, customer communication, and administrative tasks
• Provided clear and professional written and verbal communication

Vocational Upper Secondary Qualification in Hotel Receptionist Program – Savonia Vocational Institute