Yehor Serdiuk

Experienced manager.

• Customer Support Agent, Wow24-7 (December 2022 – January 2024): Handled customer inquiries via email, live chat, and phone, managing orders, returns, refunds, and account issues. Provided technical troubleshooting for website and payment problems, escalating complex cases as needed. Maintained detailed records in CRM and ticketing systems, contributed to the knowledge base, and consistently met team KPIs. Supported high-volume periods like promotions and holidays while ensuring real-time team coordination and service quality.
• Customer Support / Account Manager, NDA (January 2024 – January 2026): Managed a large client base, building strong relationships and ensuring satisfaction through proactive support. Conducted outbound calls and email campaigns, monitored accounts, and resolved issues efficiently. Utilized CRM systems to track interactions, coordinated promotional campaigns, product updates, and service enhancements. Collaborated with internal teams to address complex client needs.

Finishing Bachelors engineering degree this year.