William Baralle

Versatile and customer-focused professional with 4+ years of combined experience in client account management, customer service, on-site and IT support, and team leadership. Proven track record of delivering high-quality technical assistance, resolving complex client issues swiftly, and coordinating operations under pressure. Adept at bridging communication between technical teams and end-users to ensure seamless service delivery.

Native

French speaker with fluent English proficiency (spoken and written), immediately available for relocation to Malta to bring operational excellence, customer service skills, and adaptability to a dynamic international environment. Experienced in KYC verification, identity verification, compliance checks, and administrative processing.

Customer Account and Data Processing Officer / Polyvalent Advisor at Tessi TGD (2024-01 – 2024-12)

• Processed client account openings and performed rigorous administrative and identity verifications
• Managed high-volume data entry with strong accuracy and compliance focus
• Resolved client queries and handled sensitive customer information professionally
• Applied KYC and verification procedures in a customer account context

Logistics Supervisor and Client Advisor at Marche de Rungis and Monoprix (2019-01 – 2021-12)

• Provided direct client support, advice, and customer issue resolution
• Managed team coordination and high-volume operational tasks
• Handled customer complaints and ensured smooth client experiences

Logistics and Quality Roles at Castorama (2023-01 – 2023-12)

• Optimized processes, managed orders, and coordinated stock storage operations

Team Management Training – Monoprix (2020)

Procure to Pay Process – Amazon (2018)

CACES Cariste Certification – Toyota (2018)

Baccalaureat SES (2016)