MD & CEO - WIRASRE REINSURANCE BROKERS LTD - Zambia
(2026-02)
With a three-years contract, my first role to assist license acquisition process, and set up the operations. I hold the ultimate leadership, strategic, and operational accountability for the entire organization. My role is to provide visionary direction, drive profitable growth, ensure regulatory excellence, and cultivate a high-performance culture that positions Richmond Capital Limited as a market leader in insurance broking.
- Formulate and execute the company's long-term strategic plan, vision, and mission in alignment with shareholder expectations and market opportunities
- Provide regular reports and strategic updates to the Board of Directors, ensuring robust corporate governance and transparent communication
- Act as the primary ambassador for the company, enhancing its brand reputation with clients, insurers, regulatory bodies, and the broader financial community
- Assume full PCL responsibility, driving revenue growth, profitability, and operational efficiency
- Develop and implement aggressive business development strategies to expand market share, diversify the client base (corporate, SME, and individual), and introduce innovative insurance products
- Lead high-level client negotiations, broker relationships with major insurers, and secure large-scale corporate and institutional contracts
- Oversee rigorous financial planning, budgeting, forecasting, and cost-control measures to ensure financial sustainability and health
- Ensure all brokerage operations adhere to the highest standards of professionalism, efficiency, and client service
- Guarantee strict compliance with the Insurance Act of Zambia, Pensions and Insurance Authority (PIA) regulations, data protection laws, and other relevant statutory requirements
- Serve as the Chief Risk Officer for the brokerage, establishing a comprehensive enterprise risk management framework to identify, assess, and mitigate operational, financial, and reputational risks
- Oversee the implementation and optimization of technology systems for client management, quotations, and claims processing
- Build, mentor, and lead a high-caliber executive and senior management team. Foster a culture of accountability, collaboration, and continuous improvement
- Drive talent management initiatives, including recruitment, performance management, and professional development for all staff
- Set the company's ethical tone and champion a corporate culture built on integrity, customer focus, and innovation
CEO & MD - Richmond Capital Ltd - Zambia
(2025-02 - 2026-01)
With a one-year contract, my main role was to assist license acquisition process, and set up the operations, mainly as tied Consultant.
Richmond Capital
Limited is a distinguished insurance broking firm operating in the Zambian financial sector, specializing in providing tailored risk management solutions, corporate and personal insurance brokerage, and advisory services to a diverse client portfolio. The company is committed to excellence, client-centric innovation, and sustainable growth within the dynamic African insurance landscape. I hold the ultimate leadership, strategic, and operational accountability for the entire organization. My role is to provide visionary direction, drive profitable growth, ensure regulatory excellence, and cultivate a high-performance culture that positions Richmond Capital Limited as a market leader in insurance broking.
- Formulate and execute the company's long-term strategic plan, vision, and mission in alignment with shareholder expectations and market opportunities
- Provide regular reports and strategic updates to the Board of Directors, ensuring robust corporate governance and transparent communication
- Act as the primary ambassador for the company, enhancing its brand reputation with clients, insurers, regulatory bodies, and the broader financial community
- Assume full PCL responsibility, driving revenue growth, profitability, and operational efficiency
- Develop and implement aggressive business development strategies to expand market share, diversify the client base (corporate, SME, and individual), and introduce innovative insurance products
- Lead high-level client negotiations, broker relationships with major insurers, and secure large-scale corporate and institutional contracts
- Oversee rigorous financial planning, budgeting, forecasting, and cost-control measures to ensure financial sustainability and health
- Ensure all brokerage operations adhere to the highest standards of professionalism, efficiency, and client service
- Guarantee strict compliance with the Insurance Act of Zambia, Pensions and Insurance Authority (PIA) regulations, data protection laws, and other relevant statutory requirements
- Serve as the Chief Risk Officer for the brokerage, establishing a comprehensive enterprise risk management framework to identify, assess, and mitigate operational, financial, and reputational risks
- Oversee the implementation and optimization of technology systems for client management, quotations, and claims processing
- Build, mentor, and lead a high-caliber executive and senior management team. Foster a culture of accountability, collaboration, and continuous improvement
- Drive talent management initiatives, including recruitment, performance management, and professional development for all staff
- Set the company's ethical tone and champion a corporate culture built on integrity, customer focus, and innovation
Reinsurance Broker - SADC REGION - ULYSSERE REINSURANCE - LLOYDS BROKER OF LONDON - SADC Region
(2024-01)
Was approached if I can help to work as Reinsurance Broker, main job was to strengthens their client relationship, client serving, Company investment appetite in Africa as the company wanted to expand their foot prints across SADC Region and meeting arrangement across SADC Region. Later was called for Reinsurance training in Latvia in Riga, where I spent four months understanding their business model and their operations. As I was coming from Retail Insurance environment, this trip to Riga helped me a lot in understanding Reinsurance business model.
Business Manager - overseeing business in Zambia, Malawi & Zimbabwe - ETG Insurance Brokers Ltd, Zambia - Zambia, Malawi, Zimbabwe
(2022-01 - 2023-12)
- Oversaw the company's day-to-day operations and strategic direction
- Managed the business team, focusing on training, development, and performance
- Developed and implemented strategies for new client acquisition and business growth
- Ensured all business activities complied with industry regulations and company policies
Client Relationship & Business Development Manager - Phoenix Assurance Zambia - Zambia
(2021-01 - 2021-12)
- Acted as the primary liaison for key corporate clients, ensuring high satisfaction and retention
- Developed strategies to reduce client churn and proactively resolved client issues
- Identified and capitalized on cross-selling opportunities for additional products and services
Business Development Manager - Veritas General Insurance, Tanzania - Tanzania
(2018-01 - 2020-12)
- Conducted market research to identify new business opportunities and target markets
- Established strategic partnerships and executed marketing campaigns to drive product promotion
- Set and achieved ambitious sales targets, contributing significantly to company growth
Broking Manager - Lyson Insurance & Risk Solutions, Tanzania - Tanzania
(2016-01 - 2017-12)
- Led the broking team in client acquisition, policy negotiation with underwriters, and relationship management
- Analyzed market trends to advise clients on optimal insurance solutions
- Ensured all broking documentation and activities were fully compliant with industry regulations
Assistant Branch Manager - General Alliance Insurance, Malawi - Malawi
(2014-01 - 2016-12)
- Assisted in managing daily branch operations, including sales, customer service, and staff supervision
- Contributed to financial planning, budgeting, and risk management for the branch
- Supported the branch in achieving its sales targets and operational objectives
Senior Underwriter (Promoted from previous roles) - Real Insurance Company, Malawi - Malawi
(2003-03 - 2015-12)
- Evaluated complex insurance applications to determine risk, set premiums, and define coverage terms
- Developed underwriting guidelines and provided leadership and training to junior underwriting staff
- Analyzed data to identify risk trends and ensured compliance with all regulatory and company policies
