Faiyaz Vora

• I am interested to work in a dynamic team with fast paced environment and always motivated, passionate for delivering outstanding customer service to the customers on email, face to face and phone calls. My motivation is to learn and gain more experience with lots of learning opportunities and development with in the IT Help Desk Support career. I am always fascinated by technology and helping customers related to issues, queries and request. I can bring a unique quality with in the organization by having breadth of my experience using Windows 10 systems and Microsoft Office applications.

  My supporting statement is enclosed for your consideration and would like to call your attention to the areas of abilities and achievement in my strong customer service backgrounds that are most relevant.

Self-Motivated, positive team player with strong interpersonal and customer service skills

Talented in building strong customer relations and loyalty, while maintaining a high level of confidentiality

Effectively multitasking and communicating positively on email, face to face and phone calls

Therefore, I would welcome the chance of an interview, where we would be able to discuss in greater detail the value and strength I can bring to your workforce.

Sincerely,

Faiyaz Vora

Support Analyst

Green Destinations

08/2021 - 03/2022

,Responsibilities:

Leiden,Netherlands

Creating and Setting up user accounts and mailboxes on

Server 2016

Installing and Troubleshooting operating systems such as

Windows 7, 8 and Mac OSX

• Manage request in incident ticketing platform through Jira

Resolving the server error issues on Hostnet server for GTG website.

MasterOfScience&Technology-

Information Systems

ESIGELEC- Rouen, France

02/2020 - 03/2022,

Bachelor Of Technology- ComputerScience

Engineering

Parul University- Vadodara, India

08/2016 - 12/2019,