Han Pham

Commercial and customer-focused professional with experience in the printing and labelling sector, strategic B2B account management, product development and cross-functional project coordination. Managed a €9M customer portfolio, maintained 100% customer retention and generated €200K+ in incremental revenue through new solutions. Experienced in translating customer and market requirements into practical commercial initiatives, coordinating international stakeholders and driving projects from concept through implementation.

International MBA graduate with professional exposure across Europe, EMEA and APAC.

Business Support Consultant at Randstad Professional Belgium - Providing Services for Johnson & Johnson (2025-05 – Present)

Support operational activities across 13+ EMEA countries, coordinating with stakeholders across functions and locations to deliver requests and business priorities within agreed service levels.

• Resolved 700+ cases while maintaining strong KPI and SLA performance in a complex multinational environment.
• Supported cross-regional digitalisation and process-improvement projects covering Europe and North America.
• Prepare operational reports and business updates to support stakeholder communication, performance monitoring and decision-making.
• Develop SOPs, work instructions and process documentation to improve operational consistency and knowledge sharing.
• Adapted from Salesforce to ServiceNow following the January 2026 system transition while maintaining operational continuity.

Sales Representative at Exostar Paris (2024-09 – 2024-12)

Managed B2B customer relationships and supported business-development activities across French and Belgian markets.

• Conducted 98 customer visits to understand customer requirements, identify opportunities and strengthen market engagement.
• Acquired two new customers, contributing to commercial growth objectives.

Sales Executive at Avery Dennison (2019-04 – 2022-06)

• Managed a €9M B2B portfolio covering 37+ customers, maintaining 100% customer retention.
• Served as the primary point of contact for strategic customers, developing long-term relationships and coordinating commercial, operational and product-related requirements.
• Prepared the Annual Operating Plan for the assigned region by forecasting sales across customer accounts and product lines and reviewing targets with management.
• Analysed account performance, customer requirements and service levels to identify growth opportunities, operational risks and areas for improvement.
• Conducted regular customer visits and business reviews to understand evolving needs, strengthen engagement and introduce relevant product developments.
• Onboarded new customers from contract signing and account setup through implementation, delivery and post-launch support.
• Developed and implemented new customer solutions, contributing €200K+ in incremental revenue.
• Translated customer pain points and market requirements into product and service opportunities in collaboration with technical and operational teams.
• Prepared quotations, pricing proposals and annual commercial terms, balancing customer expectations with operational and commercial requirements.
• Negotiated service levels, pricing adjustments and commercial claims, securing €80K in waived charges.
• Partnered with Finance on invoice reconciliation, credit and debit management, and monthly order reviews.
• Led product and solution projects from concept, artwork and specification review through sampling, testing, customer approval, production, delivery and after-sales support.
• Coordinated Supply Chain, Operations, Finance, Legal, Quality and Customer Service teams to execute customer projects and resolve implementation challenges.
• Managed timelines, customer requirements, documentation and stakeholder communication across multiple concurrent projects.
• Supported product validations, technical implementations, machine calibrations and compliance with evolving customer, brand and market requirements.
• Conducted monthly demand and material forecasting to support production planning, material availability and on-time delivery.
• Worked closely with Supply Chain teams to manage material shortages, prioritise supply allocation and mitigate customer delivery risks.
• Best Performance Award for individual excellence in local product-development initiatives.
• Team award for contribution to incremental sales growth.

International MBA – Audencia Business School (2024)

MBA – Université Paris 1 Panthéon-Sorbonne (2023)

Certificate in International Business: Economics and Culture – Boston University

Certificate in Corporate Social Responsibility – Audencia Business School

Certificate in Strategic Alignment – Tecnológico de Monterrey

Certificate in Pricing Management – Otto Beisheim School of Management