Sept 2017 to Date: Expert System Integration/Architect/Customer Support on Avionic System at Toulouse
Customer Support Engineering Specialist Aircraft 350 system:
- Technical Specialist on A350 FSA NG System
- Resolve Complex issues
- Define Processes on Aircraft Data Collection
- Setup new service Bulletin
- CEIS with airlines
System Architect Migration AirCOM:
- Support Project Management to define Migration Plan with Sita for Aircraft
- Technical focal point for Airbus in front of Sita
- Define architecture of the migration
- Setup Platforms for Integration, Verification and Validation
- Define, Setup and Execute Test campaign
- Resolve complex issues
Customer Success Manager:
- Setup T2T ( Technical to Technical ) process inside airbus in order to be proactive on customer satisfaction
- Link T2T process to Agile Process as Coordinator with Dev teams, Architect, Product Owner, Customer Support and Portofolio Manager
- Act as L3/L4 Technical expert in order to investigate customer issues, bring workaround to unblock customer, propose improvment and ensure expertise in front of customer
Responsible of Integration and User Acceptance Test platforms (in charge of 2 persons)
- Deploy, integrate, configure and test smarterfleet Applications on IBM IT infrastructure for Integration and UAT platforms.
- Resolve complex technical issues on smarterfleet applications and propose technical improvments.
- Technical interface with Supplier IBM support team on IT infrastructure.
- Define technical specification for supplier development team (Infotel,IBM).
- Technical support for airline customer test.
System Architect and Data Analyst on Optimization Apllications
- Define the architecture for optimization application.
- Integrate, test and configure optimization engine CPLEX on IBM Infrastructure and on customer IT environment.
- Define the mathematical Model for optimization engine with IBM expert.
- Validate with customer the mathematical model vs business requirement.
- Resolve complex technical issues on IT infrastructure, model and MIS data from airline.
Technical Expertize:
- Integration expert and technical referent on complex system for avionic service and maintenance
- Setup and demonstrate Customer centric approach by Region for Airbus Cutomer service
- Coordinator expert between Customer, Support, Management, Supplier, Dev, Business.
- Expert on solving complex issues for differents domains.
July 2011 to Sept 2017: Airbus Defense and Space, Software Maintenace and Technical Manager at Doha
Chief Engineer deputy on Surveillance System:
- Creation of technical system documentation (IDD, ICD, SSS and SDD)
- Technical expert on system (sensors, IT and network) and decision maker for functional and technical evolution.
- Customer technical referral for issue RCA, evolution and improvment.
System Architect on Maritime and Border Sensor:
- Integrate, deploy, test and validate sensors, network and IT corrections /evolutions.
- Definition of architecture and technical specification with sensors and IT suppliers.
- Definition of cyber security architecture on network for customer military data.
- Technical interface between system design and suppliers.
- Technical interface with suppliers like Thales, Flir, Signalis.
Responsible of In Service Support platform:
- Responsible of system integration and ILS/IVV platforms.
- Support level 3 (system Expertize) day to day.
July 2010 to July 2011 : Societe General Corporate & Investment Banking, Senior Service Support Expert.
Collateral Product Engineer:Develop, integrate , test , configure and validate of new ICE (Internal Collateral Engine) product functionnalities.
Apr 2008 to July 2010 : Thales Transportation, IVV Manager on Dubai Metro
Responsible of Integration and Validation in Mutli Site Platforms (Velizy, Florence, Dubai):Deploy, integrate, test , configure and validate metro system in Thales Velizy, Thales Italy and Dubai platforms.Resolver of complex technical improvment and issues on system and platforms.Receive customer validation for the system.
Mar 2005 to Mar 2008 : Amadeus, Senior Product Engineer.
Etravel Management and Eretail Product engineer:Implementation and integration of new functionnalties for Amadeus Web booking (Qantas, Finnair, BMI, Etravel Management, Eretail).Technical support level 3 for Amadeus products
Mar 2001 to Mar 2005 : Siemens VDO Automotive, System Engineer.
Responsible MiniCooper real time system:Integrate, deploy and validate new functionalities for MiniCooper based on BMW Series real time system. Technical Focal Point.
