Orlane Cadet

Front of House professional with several years of experience in luxury hospitality environments, delivering high-end customer service in fast-paced and international settings. Skilled in reception operations, VIP guest management, and administrative support, with a strong ability to multitask and anticipate client needs. Known for professionalism, attention to detail, and a service excellence mindset, I am committed to creating a seamless and welcoming experience for guests, visitors, and stakeholders.

Front Desk Receptionist at Hotel & Spa Marina Adelphia (2025-10 – Present)

Delivering premium front-of-house service in a 4-star luxury hotel environment

• Delivering premium front-of-house service to guests and visitors
• Managing high-volume check-in/check-out with efficiency and discretion
• Managing multi-line phone systems, directing calls and handling inquiries to optimize communication flow and guest satisfaction
• Coordinating reservations and maintaining accurate booking records using industry-standard software, improving operational efficiency
• Resolving guest complaints promptly and professionally, enhancing overall customer experience and loyalty

Front Desk Receptionist at Le Palace de Menthon (2024-05 – 2025-09)

Providing high-end customer service in a 5-star luxury hotel environment

• Providing high-end customer service in a luxury environment
• Managing reservations, guest requests and VIP expectations
• Handling multitasking in a fast-paced environment
• Managing phone inquiries and guest communications
• Performing daily financial controls and reporting

Receptionist at Odalys Residence Le Hameau du Borsat (2023-11 – 2024-04)

Managing front desk operations in a 3-star residence

• Managing front desk operations and guest relations
• Coordinating housekeeping and maintenance teams
• Organizing schedules and operational activities during peak periods
• Handling complaints and ensuring customer satisfaction
• Managing inventory, supplies and administrative follow-up

Front Desk Host at La Compagnie des Bateaux (2023-07 – 2023-10)

Welcoming visitors and managing ticketing in a busy tourist setting

• Welcoming visitors and providing information in a busy tourist setting
• Managing ticketing and customer inquiries efficiently
• Ensuring smooth visitor flow and service quality

Vocational Baccalaureate in Commerce – High school Demotz de la salle (2017 – 2019)

English Language Course in English – EC Malta English School (2022 – 2023)