Hard-working Tier 2 Operator with 20 years of experience in FMCG environments
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My career so far has been divided between manual work and customer-oriented roles. I am a Hard-working Tier 2 Operator at ICTUK with 20 years of experience in FMCG environments. Before this I was a Team Leader whose role involved analysing KPIs and implementing continuous improvement methods.
Engaging and motivational leader, skilled at training and coaching high-performing employees. I am results driven with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.
Before this I was a professional Golf Caddie where i could utilise some of my best assets within the sport I love. This role was very demanding yet extremely rewarding, from researching courses to strategically planning a way round them whilst analysing my players data. Strong team building and communication skills and excellent decision making skills meant this I succeeded in this role.
Whilst having to step away from this full time role I still advise aspiring amateurs every now and then to help them achieve their goals which is very rewarding to myself. As a Proficient Store Manager I was dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives.
Born leader and analytical problem-solver with proven team building and management success. As a Manager with strong organisational skills, I achieved company goals through exceptional planning and prioritisation.
Production Operator at ICTUK (2024-10 – Present)
I was hired by ICTUK as one of the first batch of 8 operators successfully chosen for the new state of the art facility. With this came in depth training in Italy with some of the most knowledgeable personnel within ICTUK. Following this we spend time with OEM's to learn and understand the machine more in depth.
I have now became a Tier 2 level operator(highest level currently in our Deeside plant) and have been used to train multiple new starters to ready them to be able to run machines to high standards, including Toilet Roll, Kitchen Roll and Facial Tissues.
Team leader at Survitec (2021-07 – 2024-09)
My time at Survitec started in the NHS PPE Cell in Birkenhead before transferring to the PFE Section in Ellesmere Port. During my time working on the PPE contract, I was responsible for checking the NHS surgical gowns at various stages of production and the finished products to ensure all products met the required specification prior to delivery to the customer. I am responsible for an additional 10 Personnel, who report direct to me and between us we are responsible for checking work of around 150 production operatives.
My aim is to make sure our products go to the customer with zero faults and on time, whilst using my excellent knowledge and understanding of technical drawings. My role includes monitoring performances, performance management, setting targets, mentoring and coaching, providing workloads, holidays and absences, amongst other things. This is a multi-faceted role involving a range of skills; collaborative working, planning & scheduling, effective decision making to ensure orders are delivered to spec and on time and supporting the production team by communicating clearly.
Specifically, I pride myself as an excellent problem solver and critical thinker with good knowledge of Six Sigma. Within my role I have introduced processes to continuously improve our performances and to avoid repeating errors. Working collaboratively is a vital part of my role as a Team Leader and I strive to find areas of improvement to save time and costs where possible, always ensuring strict quality guidelines are adhered to.
In my time at Survitec, I have enjoyed working within the ethos of the company and have already expanded my knowledge and skills to include training in Q Pulse which enables me to extract the latest documentation relating to product specification, production processes and quality guidelines which has enabled me to build upon my existing knowledge and streamline my work methodology with positive outcomes.
Professional Golf Caddie at LPGA Tour (2020-05 – 2021-06)
Working as a caddie has enabled me to utilise my communication skills to build an effective player/caddie partnership. Successfully collaborating with my golfer allowed me to assist in advising of the best strategy to successfully manage the course. I succeeded at this by thoroughly researching every course prior to the competition, combined with my extensive knowledge of the game, from shot playability to course management.
My calm and professional approach assisted in keeping my player steady and positive throughout the day. During this time I would pass on knowledge about strategising and planning on to beginner caddies and even Tour rookies in order for them to get the best out of themselves. I still help out now from time to time with amateur golfers and go through the mental side of the game so that they can transition to become a touring professional.
Private Hire Driver at Argyle Satellite (2017-07 – 2020-04)
During this time, I worked for the largest Private Hire firm in my local area. Performing standard taxi duties, dealing with money and engaging with customers to help them feel comfortable and safe. I utilised the customer interaction experience gained from a previous retail role, to further increase my confidence and expand my communication skills extensively.
I attended a training course involving group activities and one-to-one sessions designed to help provide a welcoming atmosphere for the public. I developed a friendly, clear and concise manner of communication.
Quality Assurance Officer at International Safety Products (2008-03 – 2017-07)
Whilst working at ISP, I progressed and was given opportunities to expand my knowledge and develop across the business. I progressed across various departments including welding, pressure testing, packing of lifejackets, along with training and then working in quality control and for a period combined these roles in exclusively producing samples for our customers whilst working closely with our sales team to achieve our customers' needs and requirements. My daily jobs included monitoring KPIs, checking the quality of the products manufactured on site and outsourced, signing off on orders for our customers, managing a small team of production workers to ensure the work was produced efficiently and to the required quality specification before leaving the factory.
I ended my time there overseeing a team of 4-16 people. I was accountable for multiple orders at any one time. I was responsible for efficiently planning the workload, continuously improving our work time and finding areas where we could improve our methods in line with ISO9001 principles, thus saving time and costs and producing greater margins of profit for the business.
I worked collaboratively combined with the Production Manager and alongside Team Leaders and Quality Control ensuring a smooth process was achieved whilst barriers to achieving our outcomes were escalated as appropriate. Together with the Production Team Leader, I was expected to co-manage the team of circa 10 people on average to ensure work was distributed and explained in a clear manner, ensuring I was available to problem solve should issues arise to ensure the end production target was achieved. Any absences within the team were my responsibility to deal with and reallocate work accordingly.
I also analysed new product data before putting them into production, assisting the Quality Manager wi
