Salah-Eddine Jari

Systems Analyst with 5 years of experience supporting enterprise CRM platforms in a multi-campus international environment. Proficient in Salesforce (Apex, LWC, Flow, SOQL), data governance, and AI-driven automation, with hands-on experience integrating LLM APIs to streamline workflows. Skilled in gathering business requirements, coordinating cross-functional stakeholders, and designing reporting dashboards to support operational decision-making.

Combines strong analytical and technical capabilities with a focus on user adoption, process optimization, and sustainable system evolution.

System Analyst / Salesforce Developer at INSEAD (2020 – Present)

• Supported enterprise Salesforce platform used by 30,000+ users and 3+ million contacts across 3 campuses, contributing to sustainable adoption, operational alignment, and structured governance.
• Designed and maintained structured reporting dashboards within Salesforce Experience Cloud, consolidating data tracking and performance metrics to support operational decision-making.
• Coordinated cross-functional stakeholders (PMs, Business, Marketing, IT) to translate operational policies into system workflows, automation logic, and standardized operating procedures (SOPs).
• Developed advanced automation solutions using Flow, Apex, LWC, and Aura components, including AI integrations via LLM APIs, reducing processing time by 30%.
• Contributed to data governance and integrity initiatives, including validation frameworks, audit-ready documentation, GDPR-conscious handling of sensitive information, and large-scale data migration (5M+ records) to strengthen reporting accuracy.
• Investigated and coordinated cross-system integrations within the Salesforce–Oracle ecosystem to ensure reliable data synchronization and reporting consistency.
• Participated in deployment cycles across INT/UAT/PROD environments, ensuring release stability, continuity, and operational clarity during system evolution.
• Contributed to CI/CD practices using GitHub, supporting structured version control, deployment readiness, and release coordination across multiple environments to improve delivery consistency and reduce manual effort.

Full Stack Developer at Freelance (2024 – 2025)

• Delivered structured digital solutions for SMEs, translating business needs into organized operational workflows.
• Managed full lifecycle coordination including requirements analysis, implementation support, and post-deployment guidance.
• Integrated AI-enabled features to enhance operational efficiency and digital usability.
• Developed documentation and structured support materials to ensure sustainable system use.

Bachelor & Master in Development, Big Data & Artificial Intelligence – IPSSI Paris

DEUG in Computer Science – Université Savoie Mont Blanc