2lt Alpha Williams

United States Army Veteran, 2nd Lt Military Police/Transportation Officer with service time including ROTC, Cadet time (1985), a Honorable Discharged since 1988. I have accumulated several years of solid experience in my military, corporate, legal and construction career which requires extensive face-to-face and hands-on customer service. As an ambitious and capable individual, I firmly believe that my expertise make me a competitive candidate.

Investigator II (Merit) at Delaware Department of Health and Social Services (2023-03 – Present)

Conduct investigations to obtain confidential information, gathering evidence and documenting findings.

• Conduct investigations to obtain confidential information, gathering evidence and documenting findings
• Examine various records and documents to ascertain relevant information
• Gather, control, and evaluate evidence, and all available facts and recommend appropriate action
• Interpret and apply applicable laws, rules, regulations, standards, policies, and procedures
• Testify before boards, commission, administrative bodies, or courts
• Manage and deliver organized, detailed-oriented effective front-end problem-solving communications to clients

Benefit Payment Control Collections Account Technician (Merit) at Department of Labor (2021-06 – 2023-03)

Review to ensure compliance with required documentation, computations, codes, signatures, and rules/regulations; classify, code, reconcile transactions/accounts.

• Review to ensure compliance with required documentation, computations, codes, signatures, and rules/regulations; classify, code, reconcile transactions/accounts
• Crossmatch and verify National Directory of New Hire and Quarterly employer report (U119C, UC522) to obtain additional information from claimant
• Compile information/develop reports for use by others
• Conduct investigations, which includes conducting interviews to obtain confidential information, gathering evidence and documenting findings
• Examine various records and documents in order to ascertain relevant information
• Record fiscal/financial transactions to various financial information systems and monitor balances

Accounting Operation Specialist at Delmarva Temporary Staffing Inc. / Department of Labor (2020-09 – 2021-06)

Crossmatch and verify National Directory of New Hire and Quarterly employer report to obtain additional information from claimant.

• Crossmatch and verify National Directory of New Hire and Quarterly employer report (U119C, UC522 P100, Cross Match Audits) to obtain additional information from claimant
• Conduct investigations, which includes conducting interviews to obtain confidential information, gathering evidence and documenting findings
• Examine various records and documents in order to ascertain relevant information
• Participate in recommending systems and forms enhancements
• Interact with public/private sector to provide/obtain information

Tradeshow Exhibitor Solutions Carpenter at Jacob K. Javits Convention Center (2017-08 – 2017-08)

Inspect, construct, and assemble exhibits move in and move out booth space and materials utilizing proper safety procedures.

• Inspect, construct, and assemble exhibits move in and move out booth space and materials utilizing proper safety procedures
• Tear-down trade show booths and mobile exhibits
• Monitor exhibitors or customer concerns and complaints

Tradeshow Exhibitor Solutions (Part-time) at Coastal International Inc. (2018-08 – 2020-05)

Assist exhibitors, vendors, and customers with detailed inspection of move in and move out.

• Assist exhibitors, vendors, and customers with detailed inspection of move in and move out
• Answer questions from customers and vendors, resolving concerns, handling complaints
• Maintain current exhibitor, customer records by updating billing label information

Carpenter at United Brotherhood/Sisterhood of Carpenters (2012-05 – 2023-12)

Trade work as carpenter in various projects.

Recreational Fitness Instructor Supervisor (Part-Time) at New York City Parks and Recreation (2004-06 – 2015-06)

Oversee, develop, plan, implement, and evaluate schedules and methods for providing safe recreation services.

• Oversee, develop, plan, implement, and evaluate schedules and methods for providing safe recreation services
• Identify resource needs; review needs with appropriate management staff
• Allocate resources accordingly

Legal Administrative WCCS Ambassador/Case Assistant at Robins, Kaplan, Miller & Ciresi, LLP (2010-01 – 2012-04)

Managed, monitored, organized, and delegated overflow of day-to-day legal operations of trial preparation.

• Managed, monitored, organized, and delegated overflow of day-to-day legal operations of trial preparation, filing deadlines, reviewing/composing correspondence
• Prepared and customized client bills and exhibits; transcribe-minutes, hearings, trials, and corporate meetings
• Proofread documents; call clients, witnesses, lawyers, and outsourced vendors to schedule meetings and depositions

Accredited Merit Diploma – August Martin High School

Bachelor Degree – Hunter College

Certification in Technical – United Brotherhood/Sisterhood of Carpenters