7ahra Zubair

Experienced Dental Nurse, Treatment Coordinator and receptionist with experience managing the full patient journey within a busy private dental practice. Skilled in treatment coordination, therapy coordination, patient communication, reception management, case acceptance support, clinical support and healthcare administration. A BSc (Hons) Political Science Graduate with a strong organisational, relationship management and client facing skills developed across healthcare, leadership and professional environments.

Seeking a role where I can utilise my healthcare, administration and relationship management experience to deliver an exceptional patient and customer experience.

Treatment Coordinator / Dental Nurse / Receptionist - Nur Smiles

(2024-01)

Private Dental Practice

• Manage the full patient journey from initial inquiry through to completion of treatment, ensuring a seamless and professional experience
• Coordinate treatment plans and therapy appointments while working closely with clinicians to optimise diary management
• Explain treatment options, procedures and finance information to patients, supporting informed decision making and treatment acceptance
• Provide front of house support including appointment scheduling, answering the phone and email inquiries welcoming patients and managing daily diaries
• Build strong relationships with patients through clear communication, empathy and excellent customer service
• Maintain accurate and confidential patient record in accordance with GDPR and practice policies
• Assist clinicians during a wide range of dental procedures while adhering to strict infection prevention and control standards
• Liaise with clinicians, specialists and laboratories to ensure efficient coordination of patient care
• Support the smooth day to day operation of the practise by working collaboratively across reception, administration and the clinical team

Supervisor / Floor Manager - JD Sports

(2022-01 - 2025-06)

• Supervised daily floor operations in a high volume retail environment, ensuring smooth customer flow and strong store presentation standards
• Led and supported a team of sales assistants delegating tasks and ensuring high levels of customer service across all departments
• Managed customer experience on the shop floor, resolving queries and escalations professionally and efficiently
• Supported store targets by driving sales performance and maintaining focus on KPIs and conversion rates
• Trained and onboarded new staff, providing guidance on customer service expectations and store procedures
• Acted as a key point of contact between management and floor staff during busy trading periods
• Developed strong leadership, communication and decision making skills in a fast paced retail environment

Legal Work Experience - Ealing Law Centre

(2021-06 - 2021-07)

• Supported legal professionals with administrative and casework tasks
• Organised confidential client files and documentation
• Assisted with preparation of client documentation
• Conducted legal research where required
• Assisted with client enquiries professionally
• Developed an understanding of confidentiality and legal case management

Political / Public sector experience - Brent Council

(2022-02 - 2022-03)

• Supported administrative tasks within a local government department
• Assisted in preparing briefing notes, reports and internal communications
• Conducted research into local policy areas and community initiatives
• Supported public inquiries and correspondence
• Assisted with meeting preparation and scheduling
• Developed strong organisational, communication and analytical skills

BSc (Hons) - Political Science - Brunel University London (2019-01 - 2022-01)

A LEVELS - Wembley High Technology College (2017-01 - 2019-01)

GCSCs - Wembley High Technology College (2012-01 - 2017-01)