Aisha Hussain

Conducted private orthodontic consultations, discussing treatment options including Invisalign, treatment plans, costs, quotations, and finance options to support informed treatment decisions and progression into private treatment. Managed patient referrals through Rego, including creating, processing, and accepting referrals to ensure timely and accurate patient flow. Managed post-consultation administrative processes, including updating patient records, maintaining Excel tracking systems for consultation outcomes and treatment uptake.

Preparing finance agreements through Novuna for patients proceeding with treatment.

Treatment Coordinator at Bupa Dental Care (2025-08 – 2026-08)

• Conducted private orthodontic consultations, discussing treatment options including Invisalign, treatment plans, costs, quotations, and finance options to support informed treatment decisions and progression into private treatment.
• Managed patient referrals through Rego, including creating, processing, and accepting referrals to ensure timely and accurate patient flow.
• Managed post-consultation administrative processes, including updating patient records, maintaining Excel tracking systems for consultation outcomes and treatment uptake. Preparing finance agreements through Novuna for patients proceeding with treatment.
• Liaised with orthodontists to prepare patient correspondence, confirm treatment durations, and ensure accurate treatment pricing and documentation.
• Supported reception using Dentally patient check-in and check-out, new patient registration, appointment scheduling, telephone enquiries, payment processing, invoice management, and handling incoming and outgoing correspondence, including scanning, uploading, and filing clinical documentation within patient records.

Barista at 23.5 Degrees Starbucks (2025-03 – Present)

• Greet customers warmly, take orders, and provide personalised recommendations. Address customer inquiries and complaints professionally to ensure a great experience.
• Keep workstations, equipment, and the café area clean and organised, Follow health, safety, and hygiene guidelines to maintain high-quality service.
• Work efficiently with colleagues to ensure smooth operations and maintain a positive work environment. Inform customers about new products, promotions, and loyalty programs.

Sales Assistant at Wenzels (2024-08 – 2025-03)

• Provided excellent customer service by handling all customer needs, including taking orders, operating the till, and managing cash transactions.
• Prepared fresh sandwiches, baguettes, and other food products, ensuring compliance with food safety and health standards.
• Adhered to the company's food safety and hygiene policies (completed food safety and hygiene training).
• Efficiently working in a fast paced environment by being organised and communicating effectively.

Coffee Shop Supervisor at Honesty Group (2024-06 – 2024-08)

• Managing schedules for a group of 5, being mindful of target hours and contracts, also considerate to staff flexibility.
• Being able to open and close independently and manage a large group of customers on my own.
• Being responsible for shop stock/products, ordering replacement stock.
• Answering enquiries and taking orders over the phone.
• Overseeing inflow and outflow of cash, optimising cash reserves and implementing strategies to maximise use of available funds.
• Demonstrated the ability to quickly learn and effectively utilise various industry-specific software and web applications such Cybake, Fourth and slack, even with minimal prior exposure.
• Being able to promote the business on social media platforms such as Instagram to create awareness of the business and creating deals for customers.