A J

Highly experienced banking and financial services professional with over 17 years' experience within NatWest Group across retail banking and mortgage advisory roles. Currently a Personal Mortgage Advisor (2016–Present) in a high-performing environment, consistently delivering regulated, end-to-end mortgage advice across first-time buyers, home movers, and remortgage customers. Previously a Personal Banker (2008–2016) in a flagship branch, progressing rapidly from Cashier within 3 months due to strong performance.

Consistently a top performer, exceeding targets across lending, savings, investments, and protection while maintaining strong customer satisfaction (CSI) and compliance standards. Recognised for strong commercial acumen, trusted customer relationships, and consistent delivery of high-quality financial solutions in fast-paced, regulated environments. I am now seeking progression into an Associate Relationship Manager role to further develop my portfolio management capability and contribute more broadly across NatWest's relationship banking model.

Personal Mortgage Advisor - NatWest

(2016-01)

• Deliver end-to-end mortgage advice for first-time buyers, home movers, and remortgage customers
• Conduct detailed affordability assessments and financial reviews to ensure suitable, compliant lending decisions
• Manage the full mortgage journey from application through to completion, ensuring a seamless customer experience
• Maintain strong regulatory compliance in line with FCA, AML, KYC, and responsible lending requirements
• Build long-term client relationships, supporting repeat business and ongoing financial needs
• Provide tailored guidance on lending options, affordability, and product suitability to achieve positive customer outcomes

Personal Banker (Flagship Branch) - NatWest

(2008-01 - 2016-12)

Started as Cashier (2008), promoted to Personal Banker within 3 months due to strong performance. Managed a high-volume and diverse customer portfolio in a flagship branch environment.

• Consistently exceeded commercial targets across: Lending, Savings & investments, Protection, Everyday banking products
• Achieved quarterly performance bonuses through sustained overachievement of targets
• Delivered strong Customer Satisfaction Index (CSI) results while maintaining high-quality, compliant service
• Built trusted, long-term customer relationships through tailored financial solutions and needs-based conversations
• Recognised for high performance and invited to top achievers events in London and Edinburgh

Supervisor - The Perfume Shop

(2007-01 - 2010-12)

• Supervised daily store operations and supported team performance in a busy retail environment
• Delivered strong customer service and contributed to sales performance targets
• Managed stock control, cash handling, and operational compliance standards
• Supported training and development of junior team members

Sales Assistant - The Body Shop

(2004-01 - 2007-12)

• Delivered excellent customer service in a high-footfall retail environment
• Supported product recommendations, merchandising, and store presentation standards
• Assisted in driving sales through customer engagement and product knowledge

BA (Hons) - Business Management - University of Westminster A Levels - Business Studies, Psychology, Sociology - St Dominic's Sixth Form College

GCSEs - Rooks Heath School