A Rahman

Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Looking to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.

Specialise in quality, speed and process optimisation. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Sport Coach - 4forSport - London, United Kingdom

(2018-06 - 2019-06)

• Evaluated tapes of competition matches to assess strategies and plan counter approaches.
• Established clear benchmarks for performance and monitored individual children and team progress.
• Educated children on nutrition and positive life choices for better health and performance.
• First aid level 3 trained.
• Participated in fundraising events, helping team bring in funds to pay for travel and other expenses.
• Taught children how to run specific game plays in order to build cohesive, structured team.
• Enforced discipline both on and off-field to lead team with highest personal standards.
• Supervised academic progress of student-athletes and scheduled tutoring services when needed.
• Developed game plans and adjusted to meet various game situations.

Breakfast and after school care - SUPER KIDS - Blackheath London

(2019-09 - 2020-04)

• Prepared nutritious breakfasts and engaging activities for children, fostering a positive start to their day.
• Organized and supervised board games and sports, enhancing children's social and physical skills.
• Ensured a safe and welcoming environment
• Developed a structured routine that improved children's punctuality and readiness for school.
• Collaborated with team members to create innovative activity plans, resulting in increased participation.

Delivery Driver - Deliveroo - London, United Kingdom

(2020-01 - 2020-12)

• Completed on-time deliveries by choosing best and most efficient routes.
• Delivered, set up and installed equipment in customer homes.
• Fostered positive working relationships with regular customers.
• Loaded truck and properly secured items to prevent damage for deliveries.
• Disposed of waste, shipping materials and hazardous items in compliance with company and governmental regulations.
• Read maps, followed oral and written instructions and used GPS technology to make deliveries.
• Followed corporate procedures to maintain company and customer data confidentiality.
• Maintained upbeat, positive attitude in busy, customer-focused environment.
• Delivered packages to customer doorsteps and business offices.
• Evaluated products for damage prior to drop-off and documented reasons for returns.
• Adhered to safe lifting techniques to avoid injuries.
• Communicated customer complaints, requests and feedback to company management for swift resolution.

Customer Service Agent - Sitel - NHS track and Trace - London, United Kingdom

(2021-06 - 2022-01)

• Reviewed and corrected claim errors to facilitate smooth processing.
• Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
• Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
• Educated patients on medicine and at-home healthcare tools.
• Promptly responded to inquiries and requests from prospective customers.
• Communicated professionally with colleagues, freelancers and clients.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Effective liaison between customers and internal departments.

Play Leader/ Sport Coach - Ultimate Sport - London, United Kingdom

(2022-01 - 2022-09)

• Developed and maintained courteous and effective working relationships.
• Used Microsoft Word and other software tools to create documents and other communications.
• Offered friendly and efficient service to children, handled challenging situations with ease.
• Led strategic discussion regarding training and coaching work plan.
• Advised and counseled on performance and behavior through coaching.
• Assessed student physical fitness levels and adjusted objectives according to successes.
• Taught physical education classes covering exercise strategies, sports and safety.
• Implemented structured training sessions, leading to noticeable improvements in children's physical fitness and teamwork skills.

Trade plate driver - BCA (BRITISH CAR AUCTION) - United Kingdom

(2024-01 - 2024-12)

• Transported mobility and lease vehicles nationwide, optimizing routes for efficiency and cost savings.
• Coordinated public transport logistics to ensure timely vehicle delivery and customer satisfaction.
• Enhanced operational efficiency by planning strategic routes, reducing travel time and expenses.
• Utilized public transit effectively to minimize downtime and maximize delivery schedules.
• Achieved consistent on-time delivery, improving client trust and maintaining high service standards.

Amazon parcel Delivery - AMAZON - London

(2025-01)

• Efficiently deliver Amazon parcels across London and Kent, ensuring timely service and customer satisfaction.
• Manage daily delivery routes, optimizing logistics for maximum efficiency and reduced transit time.
• Enhance customer experience by maintaining communication and addressing delivery inquiries promptly.
• Utilize GPS technology to streamline parcel tracking, achieving consistent on-time delivery rates.
• Collaborate with team members to resolve logistical challenges, improving overall delivery performance.

GCSEs - Connisbrough College, London

Level 2 Sport - Sport - Christ The King, London, Lewisham