Sport Coach - 4forSport - London, United Kingdom
(2018-06 - 2019-06)
- Evaluated tapes of competition matches to assess strategies and plan counter approaches.
- Established clear benchmarks for performance and monitored individual children and team progress.
- Educated children on nutrition and positive life choices for better health and performance.
- First aid level 3 trained.
- Participated in fundraising events, helping team bring in funds to pay for travel and other expenses.
- Taught children how to run specific game plays in order to build cohesive, structured team.
- Enforced discipline both on and off-field to lead team with highest personal standards.
- Supervised academic progress of student-athletes and scheduled tutoring services when needed.
- Developed game plans and adjusted to meet various game situations.
Breakfast and after school care - SUPER KIDS - Blackheath London
(2019-09 - 2020-04)
- Prepared nutritious breakfasts and engaging activities for children, fostering a positive start to their day.
- Organized and supervised board games and sports, enhancing children's social and physical skills.
- Ensured a safe and welcoming environment
- Developed a structured routine that improved children's punctuality and readiness for school.
- Collaborated with team members to create innovative activity plans, resulting in increased participation.
Delivery Driver - Deliveroo - London, United Kingdom
(2020-01 - 2020-12)
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered, set up and installed equipment in customer homes.
- Fostered positive working relationships with regular customers.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Disposed of waste, shipping materials and hazardous items in compliance with company and governmental regulations.
- Read maps, followed oral and written instructions and used GPS technology to make deliveries.
- Followed corporate procedures to maintain company and customer data confidentiality.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Delivered packages to customer doorsteps and business offices.
- Evaluated products for damage prior to drop-off and documented reasons for returns.
- Adhered to safe lifting techniques to avoid injuries.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
Customer Service Agent - Sitel - NHS track and Trace - London, United Kingdom
(2021-06 - 2022-01)
- Reviewed and corrected claim errors to facilitate smooth processing.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Educated patients on medicine and at-home healthcare tools.
- Promptly responded to inquiries and requests from prospective customers.
- Communicated professionally with colleagues, freelancers and clients.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Effective liaison between customers and internal departments.
Play Leader/ Sport Coach - Ultimate Sport - London, United Kingdom
(2022-01 - 2022-09)
- Developed and maintained courteous and effective working relationships.
- Used Microsoft Word and other software tools to create documents and other communications.
- Offered friendly and efficient service to children, handled challenging situations with ease.
- Led strategic discussion regarding training and coaching work plan.
- Advised and counseled on performance and behavior through coaching.
- Assessed student physical fitness levels and adjusted objectives according to successes.
- Taught physical education classes covering exercise strategies, sports and safety.
- Implemented structured training sessions, leading to noticeable improvements in children's physical fitness and teamwork skills.
Trade plate driver - BCA (BRITISH CAR AUCTION) - United Kingdom
(2024-01 - 2024-12)
- Transported mobility and lease vehicles nationwide, optimizing routes for efficiency and cost savings.
- Coordinated public transport logistics to ensure timely vehicle delivery and customer satisfaction.
- Enhanced operational efficiency by planning strategic routes, reducing travel time and expenses.
- Utilized public transit effectively to minimize downtime and maximize delivery schedules.
- Achieved consistent on-time delivery, improving client trust and maintaining high service standards.
Amazon parcel Delivery - AMAZON - London
(2025-01)
- Efficiently deliver Amazon parcels across London and Kent, ensuring timely service and customer satisfaction.
- Manage daily delivery routes, optimizing logistics for maximum efficiency and reduced transit time.
- Enhance customer experience by maintaining communication and addressing delivery inquiries promptly.
- Utilize GPS technology to streamline parcel tracking, achieving consistent on-time delivery rates.
- Collaborate with team members to resolve logistical challenges, improving overall delivery performance.
