Aaisha Vohra

WORKFORCE PLANNER/RECEPTIONIST

Talent

PrestonMember since May 22, 2026

skilled in data management and optimisationExcellent communication skillsOrganisational skillsGood time management skillsAble to both listen to and set clear direct instructionsExcellent customer care skillsCommitted team playerAbility to achieve objectives under pressure

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skilled in data management and optimisationExcellent communication skillsOrganisational skillsGood time management skillsAble to both listen to and set clear direct instructions

About

I'm an extremely motivated, meticulous and confident student. I have studied a mixture of BTEC and A levels. I can communicate with customers easily as I am socially outgoing and is very organised on a day to day basis. I am smart and can work as part of a team or individually. I keep a high standard of customer service and have enthusiasm, motivation, and energy always when it comes to working. I am looking for a position in which I'll be able to input skills and ideas.

Experience

WORKFORCE PLANNER/RECEPTIONIST - PENINSULA

(2022-10)

Manage the allocations of HR and HS supports on each sales meeting alongside monitoring all incoming appointments and cancellations to ensure prompt and accurate allocations.
To maintain an accurate record of appointments through CRM systems and closely monitor and accurate completion of staff movement, diary system and daily/weekly sales figures.
To loads closely with Business Development Managers ensuring that they are utilising resources to the benefit of the growth of the business.
To forge strong relationships across the Sales department to ensure that there is clear lines of communication for the allocation and usage of sales support. This includes the Telemarketing Director and identifying gaps that will increase the functionality of the department.

CLAIMS MANAGEMENT - LEGAL ASSIST

(2022-09 - 2022-10)

Monitored multiple databases to ensure all client files were kept up to date
Assisted multiple business groups with file organisations
Monitored incoming and outgoing calls for clients' legal needs
Responses to telephone queries from both clients and solicitors
Received and screened high volume of internal and external communication including email

LEGAL ADMINISTRATOR - FISHER DAY

(2022-08 - 2022-09)

Analysed documents for appropriate distribution
Performed client assessment and analysis to aid senior solicitors when drafting letters
Supported senior solicitor in organising operations to ensure customers receive excellent service
Organised files and developed spreadsheet
Received and screened high volume of internal and external communication including email and mail.

Legal Advisor/Supervisor - HINDUJA GLOBAL SOLUTIONS – LEGAL AID AGENCY

(2019-08 - 2022-07)

My role here at the legal aid agency entailed of being the first point of contact when a civilian is arrested. I would lease with both solicitors and officers to log cases as well as dealing with conflicts of interests. Alongside my role as a legal advisor I had become a supervisor.

This meant I would watch over new agents and support them with their calls. I would also take escalation calls from both solicitors and officers which may have resulted in a complaint but the use of my communication skills I would manage to resolve the issue before it would escalate to a manger. Working for The Legal Aid Agency it has entailed me to obtain additional skills and give me an insight to the life of a solicitor.

I believe the obtained skills will aid me in my career as a solicitor.

CUSTOMER SALES ADVISOR - HOMESERVE

(2018-11 - 2022-07)

First point of contact regarding new claims
Dealing with existing customer claims and complaints
Liaising with contractors in accordance with the T&Cs of the policy
Building rapport with engineers in difficult claims
Corresponding to queries via emails
First point of contact for gas leaks

Work Experience - VOHRA STORES

(2017-09 - 2018-08)

I did a year's worth of work experience in a newsagent which I took the initiative to look for myself. I have done a mixture of morning and night shifts under supervision. In this environment I gained an insight into the different types of people you meet on a day to day basis as you learn that no two are the same. I also guaranteed that the service the customer received was to the best of my ability and in return I had developed my social and employment skills.

Serving customers at the sale counter
Ensuring that all areas of the shop floor are clean and adhere to the health and safety requirements
Putting out new stock onto the shelves and checking the sell by date
Processing debit/credit card payments
Dealing with customer queries
Providing a friendly and helpful service to customers

Work Experience - FAIRWOOD'S SOLICITORS

(2018-07 - 2018-07)

I completed 2 weeks work experience at Fairwood's solicitors in which I shadowed a different person every day. I worked a 9-5 shift and learnt what would go on a day to day basis, along with my opinion being asked if I thought clients were telling the truth with their personal injury and how I could prove what they were saying was right by using various documents. I also sorted the mail and scanned important documents.

This gave me an insight on all the different cases that were active and what must be done on all the cases to try and prevent going to a hearing as it would be easier if parties agreed on the payment owed to the claimant.

Shadowing a new person everyday
Working 9-5 shifts everyday
My opinions being asked about the personal injury claims
Opening the mail and cross referencing them with paralegals
Collecting all mail that needed to be sent out the next day and franking them
Photocopying and scanning

Senior Mentor - Preston Muslim Girls' High School In my last year of high school, I had put myself forward to become a senior mentor. My role in this was to help students in the lower years with the subjects they were struggling with and aid them to do better. I had regular weekly meetings with my mentee to ensure that she is progressing well and help her with anything else she needed.