Aaliyah Monare
Motivated hospitality intern with hands-on experience in hotel management and customer service
Talent
Durban Metropolitan AreaMember since June 3, 2026
Guest servicesCommunicationCustomer ServiceTeamworkProblem Solving
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Guest servicesCommunicationCustomer ServiceTeamworkProblem Solving
About
Motivated hospitality intern with hands-on experience in hotel management and customer service. Proven skills in front desk operations, event planning, and guest relationship management. Demonstrated ability to enhance customer satisfaction and build long-term relationships. Noteworthy impact on improving operational efficiency in previous roles.
Experience
Intern at Cresta President Hotel (2024-02 – 2024-07)
- Delivered high-quality customer service in front desk and guest services
- Responded to guest inquiries and resolved issues promptly
- Coordinated planning and execution of events and conferences, managing logistics and guest follow-up to enhance attendee experience
- Participated in daily briefings to ensure smooth operations
- Partnered with kitchen staff to streamline dining room service, ensuring timely and efficient meal delivery
- Maintained accurate inventory of supplies and equipment, conducting monthly stock-takes to ensure availability for hospitality operations
- Developed relationships with suppliers to ensure quality products were delivered on time
- Compiled and analyzed reports on occupancy rates, revenue, and customer feedback to inform operational
Education
Bachelor of Business Administration in Tourism and Hospitality Management – UNIVERSITY OF BOTSWANA (2022-08 – 2026-05)
