Jools Bryant

I'm an enthusiastic, motivated individual who can cope well under pressure and enjoys working individually along with being part of a team. I am looking to build a good reputation within a company, undertaking any tasks with a positive and mature attitude. An effective communicator at all levels within an organisation. Good problem solving skills. Computer literate.

Supervisor - Rituals Brighton - Brighton

(2022-10)

• KPI'S and targets
• Training staff on new products including role play
• Managing events
• Building strong client relationships
• Maintenance of store
• Maintaining cleanliness of store

Pharmacy Manager - looking after a team of 25 - Boots

(2019-08 - 2022-09)

• Challenge and ultimately inspire my team to deliver business growth by providing exceptional care to our customers and patients
• Drive passion and energy in my team to deliver on sales and service targets, always keeping a firm eye on costs and profitability, and ensuring continuous improvement where possible
• Deliver a sustainable and efficient retail and pharmacy operating platform in your store to ensure stock availability, control costs, minimise loss and meet our customers and patients expectations
• Create and maintain a brilliant culture where we proactively deliver life-long pharmacy customers
• Accountability for cash accounting compliance within your department and that all related polices are implemented and upheld
• Support the store succession plan by developing talent for your store and key roles within the region
• Conducting regular reviews, audits and risk assessments to protect patient and public safety
• Work with the Store Manager to own and improve loss performance including payment loss, retail waste, and retail stock loss

Customer Service Manager - looking after a team of 32 - Boots

(2019-08 - 2022-09)

• All levels of customer service including dealing with any complaints
• KPI's on Boots advantage cards
• Working with beauty counters doing their promotions and offering their in house service
• Building relationships with customers
• Dealing with staff issues and recruitment
• Supporting other area's when needed

Assistant Manager - Molton Brown Brighton - Brighton

(2017-07 - 2019-07)

• Sales and profit - Personally contribute to the achievement of sales targets and store KPI's by delivery on individual targets
• Customer service excellence - Deliver excellent selling and service skills
• Ensure all customers receive a high standard of customer service
• Be customer centric in delivering business expectations on experience measures
• Product knowledge - Demonstrate an in depth and fluent knowledge of the product range in order to advise customers on the best products to suit their needs and on its main features
• Attend product training and flow training
• Store environment - Actively contribute to the consistent delivery of housekeeping and high presentation standards throughout the store
• Maintain excellent retail and VM standards in all areas i.e. sales floor, stock maintenance and handling and the stock room
• Ensure window displays are kept clean and attractively displayed
• Be vigilant at all times to ensure stock loss is minimised and to contribute to store stock takes
• Policy adherence - To ensure adherence to all policies and procedures including loss prevention, security, stock handling, health & safety etc.
• Contribute to the health and safety of others and yourself by following safe working practices
• To act in a responsible and positive manner at all times, ensuring that Company codes of practice are followed
• Event Management - Build up client relationships in store
• Build up Corporate relationships
• In store events
• Promoting events
• Working closely with local businesses to increase awareness
• Building up Brand awareness with Brighton Bid
• General Day to Day - Working closely with store manager
• Checking and replying to emails
• Working as part of a team

Reception (iQ Student Accommodation) - iQ Student Accommodation (Abacus House) Brighton (Self Employed La Dolce Vita) - Brighton

(2017-09)

• To meet and greet, students, contractors and all site visitors at reception.
• Ensure all reception duties are delivered efficiently and effectively: key management and distribution of post/parcels.
• Respond positively to customer enquiries and complaints and take appropriate action in line with the complaints procedure.
• Daily House Keeping Duties maintaining the accommodation blocks 7 in total
• Cleaning Bedrooms / Bathrooms / Kitchens when students fail their inspections
• Organising oven filters to be cleaned and getting the building ready during turn around time

Self Employed Business Owner - La Dolce Vita / LDV Commercial Services - Brighton

(2010-01)

Running own business providing cleaning and commercial services since 2010, based at IQ Student Abacus House Brighton since 2014.

• Selling the company to Estate Agents and Landlords winning business
• Booking in properties that need to be cleaned
• Liaising with staff to organise their diaries
• Dealing with time sheets and accounts
• Dealing with all admin including sales
• Liaising with estate agents / Builders / Maintenance / Parents

Research Assistant - Private Client Documentary Company

(2008-01 - 2010-06)

Worked from home doing research for a private client who owns a company that specialises in documentaries.

• Building Databases
• Promoting and discussing new services with Clients
• Booking film course's
• Advertising
• Leading frequent Client meetings (face to face and/or conference calls)
• Conducting Client Trainings
• Setting up and maintaining operating systems with client specific information
• Presenting marketing materials to clients and informing them about potential changes
• Providing support for Client and Candidates as and when required

HR / Trouble Shooter - FSA

(2001-01 - 2002-12)

1 Year Contract - Looked after 2 Departments 400+

• Staff retention
• Team Building
• Interviewing potential candidates
• National Press Advertising
• Dealing with CV's
• Dealing with any staff issues
• Incorporation the FSA and Bank of England staff together
• Training sessions on 'Change'
• Getting managers to work together
• Looking at problems to why staff turn over was so high
• Providing support to managers and staff when needed on a daily basis

Recruitment Consultant / Headhunter - City of London / Acme and FB Shires - City of London

(1989-01 - 2001-12)

• Customer support for a number of clients including Goldman Sachs / JP Morgan / BZW
• Client Liaison – providing candidate's cvs for various positions with the merchant banking industry
• Area's FX / Bonds / Gilts / Trading / sales / derivatives / Front and Back office positions
• Graduate Recruitment
• Headhunting and reverse headhunting
• Communicating at manager level and director level
• Joint interviews with clients and candidates
• I set up 2 Banking recruitment agencies within the City
• Staff cold calling training
• Sales to get and bring in new business
• National press advertising
• Organised and held client open evenings

Barristers Clerk - Old Bailey - Old Bailey

Worked for Michael Beckman QC and spent a year or so in the old bailey working on Murder and rape cases as well as Fraud.

Runner - LIFFE - LIFFE

Worked as a runner for 20 Locals.

Solicitors Clerk - Solicitors Firm

After leaving school worked as a solicitors clerk.

GSCE's - Haggerston Girls school (1979-01 - 1984-01)

On-line Course - Criminology - Online (2005-01 - 2008-12)

On-line Course - Forensic Science - Online (2005-01 - 2008-12)