Supervisor - Rituals Brighton - Brighton
(2022-10)
- KPI'S and targets
- Training staff on new products including role play
- Managing events
- Building strong client relationships
- Maintenance of store
- Maintaining cleanliness of store
Pharmacy Manager - looking after a team of 25 - Boots
(2019-08 - 2022-09)
- Challenge and ultimately inspire my team to deliver business growth by providing exceptional care to our customers and patients
- Drive passion and energy in my team to deliver on sales and service targets, always keeping a firm eye on costs and profitability, and ensuring continuous improvement where possible
- Deliver a sustainable and efficient retail and pharmacy operating platform in your store to ensure stock availability, control costs, minimise loss and meet our customers and patients expectations
- Create and maintain a brilliant culture where we proactively deliver life-long pharmacy customers
- Accountability for cash accounting compliance within your department and that all related polices are implemented and upheld
- Support the store succession plan by developing talent for your store and key roles within the region
- Conducting regular reviews, audits and risk assessments to protect patient and public safety
- Work with the Store Manager to own and improve loss performance including payment loss, retail waste, and retail stock loss
Customer Service Manager - looking after a team of 32 - Boots
(2019-08 - 2022-09)
- All levels of customer service including dealing with any complaints
- KPI's on Boots advantage cards
- Working with beauty counters doing their promotions and offering their in house service
- Building relationships with customers
- Dealing with staff issues and recruitment
- Supporting other area's when needed
Assistant Manager - Molton Brown Brighton - Brighton
(2017-07 - 2019-07)
- Sales and profit - Personally contribute to the achievement of sales targets and store KPI's by delivery on individual targets
- Customer service excellence - Deliver excellent selling and service skills
- Ensure all customers receive a high standard of customer service
- Be customer centric in delivering business expectations on experience measures
- Product knowledge - Demonstrate an in depth and fluent knowledge of the product range in order to advise customers on the best products to suit their needs and on its main features
- Attend product training and flow training
- Store environment - Actively contribute to the consistent delivery of housekeeping and high presentation standards throughout the store
- Maintain excellent retail and VM standards in all areas i.e. sales floor, stock maintenance and handling and the stock room
- Ensure window displays are kept clean and attractively displayed
- Be vigilant at all times to ensure stock loss is minimised and to contribute to store stock takes
- Policy adherence - To ensure adherence to all policies and procedures including loss prevention, security, stock handling, health & safety etc.
- Contribute to the health and safety of others and yourself by following safe working practices
- To act in a responsible and positive manner at all times, ensuring that Company codes of practice are followed
- Event Management - Build up client relationships in store
- Build up Corporate relationships
- In store events
- Promoting events
- Working closely with local businesses to increase awareness
- Building up Brand awareness with Brighton Bid
- General Day to Day - Working closely with store manager
- Checking and replying to emails
- Working as part of a team
Reception (iQ Student Accommodation) - iQ Student Accommodation (Abacus House) Brighton (Self Employed La Dolce Vita) - Brighton
(2017-09)
- To meet and greet, students, contractors and all site visitors at reception.
- Ensure all reception duties are delivered efficiently and effectively: key management and distribution of post/parcels.
- Respond positively to customer enquiries and complaints and take appropriate action in line with the complaints procedure.
- Daily House Keeping Duties maintaining the accommodation blocks 7 in total
- Cleaning Bedrooms / Bathrooms / Kitchens when students fail their inspections
- Organising oven filters to be cleaned and getting the building ready during turn around time
Self Employed Business Owner - La Dolce Vita / LDV Commercial Services - Brighton
(2010-01)
Running own business providing cleaning and commercial services since 2010, based at IQ Student Abacus House Brighton since 2014.
- Selling the company to Estate Agents and Landlords winning business
- Booking in properties that need to be cleaned
- Liaising with staff to organise their diaries
- Dealing with time sheets and accounts
- Dealing with all admin including sales
- Liaising with estate agents / Builders / Maintenance / Parents
Research Assistant - Private Client Documentary Company
(2008-01 - 2010-06)
Worked from home doing research for a private client who owns a company that specialises in documentaries.
- Building Databases
- Promoting and discussing new services with Clients
- Booking film course's
- Advertising
- Leading frequent Client meetings (face to face and/or conference calls)
- Conducting Client Trainings
- Setting up and maintaining operating systems with client specific information
- Presenting marketing materials to clients and informing them about potential changes
- Providing support for Client and Candidates as and when required
HR / Trouble Shooter - FSA
(2001-01 - 2002-12)
1 Year Contract - Looked after 2 Departments 400+
- Staff retention
- Team Building
- Interviewing potential candidates
- National Press Advertising
- Dealing with CV's
- Dealing with any staff issues
- Incorporation the FSA and Bank of England staff together
- Training sessions on 'Change'
- Getting managers to work together
- Looking at problems to why staff turn over was so high
- Providing support to managers and staff when needed on a daily basis
Recruitment Consultant / Headhunter - City of London / Acme and FB Shires - City of London
(1989-01 - 2001-12)
- Customer support for a number of clients including Goldman Sachs / JP Morgan / BZW
- Client Liaison – providing candidate's cvs for various positions with the merchant banking industry
- Area's FX / Bonds / Gilts / Trading / sales / derivatives / Front and Back office positions
- Graduate Recruitment
- Headhunting and reverse headhunting
- Communicating at manager level and director level
- Joint interviews with clients and candidates
- I set up 2 Banking recruitment agencies within the City
- Staff cold calling training
- Sales to get and bring in new business
- National press advertising
- Organised and held client open evenings
Barristers Clerk - Old Bailey - Old Bailey
Worked for Michael Beckman QC and spent a year or so in the old bailey working on Murder and rape cases as well as Fraud.
Runner - LIFFE - LIFFE
Worked as a runner for 20 Locals.
Solicitors Clerk - Solicitors Firm
After leaving school worked as a solicitors clerk.
