Aaliyah Monare

Motivated hospitality intern with hands-on experience in hotel management and customer service. Proven skills in front desk operations, event planning, and guest relationship management. Demonstrated ability to enhance customer satisfaction and build long-term relationships. Noteworthy impact on improving operational efficiency in previous roles.

Intern at Cresta President Hotel (2024-02 – 2024-07)

• Delivered high-quality customer service in front desk and guest services
• Responded to guest inquiries and resolved issues promptly
• Coordinated planning and execution of events and conferences, managing logistics and guest follow-up to enhance attendee experience
• Participated in daily briefings to ensure smooth operations
• Partnered with kitchen staff to streamline dining room service, ensuring timely and efficient meal delivery
• Maintained accurate inventory of supplies and equipment, conducting monthly stock-takes to ensure availability for hospitality operations
• Developed relationships with suppliers to ensure quality products were delivered on time
• Compiled and analyzed reports on occupancy rates, revenue, and customer feedback to inform operational

Bachelor of Business Administration in Tourism and Hospitality Management – UNIVERSITY OF BOTSWANA (2022-08 – 2026-05)