Aamer Jabbar

A dynamic, results-driven operations leader with a proven track record of driving commercial success, executing large-scale projects and building high-performing teams. A decisive leader who excels at transforming corporate strategy into seamless frontline execution, optimizing complex supply chains and maintaining rigorous compliance standards. Demonstrates strong commercial acumen and entrepreneurial agility, evidenced by successfully launching and scaling an international e-commerce venture.

Thrives in high-pressure environments, consistently leveraging key metrics to deliver sustainable efficiency gains and business growth.

Department Manager – Logistics at Lidl GB (2024-01 – Present)

• Increased productivity (Cases Per Hour) with a new remerchandising strategy
• Appointed Head of Communication for the 'What You Need to Know' company newsletter

Project Manager - Value Added Services (VAS) Scotland / Duty Branch Manager at Hertz Car Rental (2009-01 – 2024-01)

• Strategic Oversight: Managing and overseeing logistics operations for the Scotland area and creating departmental business strategies
• Performance Optimization: Ensuring delivery lead times are met through resource management and planning while monitoring KPIs to meet business targets
• Customer Service: Ensuring our stores and partners' queries are answered and resolved within SLAs. Primary point of contact for escalations. Also overseeing follow-ups to ensure customer satisfaction
• Leadership & HR: Responsible for recruitment, talent acquisition, colleague retention, developing and leading high performing multidisciplined teams and overseeing departmental HR functions
• Continuous Process Improvement: Implementing data driven process improvement strategies, using lean methodologies delivering measurable gains in efficiency and output
• Analytical Proficiency: Translating complex operational data into actionable insights and high-level briefs to influence senior stakeholders and drive regional strategy
• Regional Management: Lead operations and strategic rollout across 17 regional branches, training and developing high-performing customer service and sales teams
• Revenue Growth: Proven track record of meeting and exceeding branch sales targets - Including Upselling, Cross selling and other ancillary product sales
• Operational Control: Managed contract relationships with key stakeholders and maximized new business opportunities
• Customer Service: NPS (Net Promoter Score) Consistently maintained 'Top 10' regional ranking in customer loyalty by sustaining an average NPS of 85+ through rigorous staff training and follow up protocols
• Compliance and Risk: Responsible for ensuring regulatory adherence, mitigating operational risks by aligning business processes
• Analytical Proficiency: Proficient in analysing complex data and producing concise, impactful reports for stakeholders across all levels
• Exceeded 2023 revenue targets by £3.5 million, achieving £14.1 million against a £10.6 million target
• Awarded employee of the year 2016 (UK), attended awards ceremony in Brussels

Customer Relations Executive at Virgin Media Ltd (2005-01 – 2009-01)

• Managed high-stakes residential customer accounts; consistently maintained a baseline customer retention rate of 75%+ to protect corporate revenue
• Investigated and resolved complex customer disputes and complaints, preparing detailed analytical escalations for senior management
• Selected for a temporary management role directly supervising 4 teams (50+ personnel), taking full accountability for centre KPIs, staff attendance tracking, and executive performance reporting

Channel Account Manager (Major Accounts) at NEC Computers Ltd (2002-01 – 2005-01)

• Formulated and delivered comprehensive enterprise B2B IT infrastructure solutions to corporate resellers and business clients
• Consistently achieved individual revenue targets of £200,000 per month, moving a baseline of 20+ hardware units daily
• Achieved 3 consecutive promotions through accelerated development programs, progressing rapidly to the elite Major Accounts Team

Higher National Certificate (HNC) in Computer Science – Jewel & Esk Valley College (2001-01)

Secondary Education – Holy Rood High School (1995-01 – 2001-01)